From the article:

"Walk into an insurance agency and you're sure to hear the din of phones. While digital tools are becoming the communication of choice for some customers, many still rely on the phone to get in touch with their agent, and vice versa. Installing a phone system can nonetheless be a hassle for agency owners since there's tons of hardware involved in implementing phones at every desk across an agency."

This article explains the simplicity of cloud-based phone systems, and how it benefits the insurance industry.