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Home Office: What is the best collaborative tool for remote work?
Home Office: What is the best collaborative tool for remote work? Despite restrictions imposed due to social distancing ...
connectivity, Home Office, Microsoft, Microsoft Teams, PSTN, PSTN Connectivity, Teams, virtual, Work From Home
Home Office: What is the best collaborative tool for remote work? Despite restrictions imposed due to social distancing during the pandemic, this has not prevented us from continuing to communicate with our colleagues, clients, family, or friends thanks to the collaborative tools that technology has brought us. These platforms facilitate the assignment of responsibilities, traceability, and fluid communication, through their various functions such as video calls, file transfer and editing, online seminars, collaboration and much more. Undoubtedly, the question of ‘which collaborative tool is most ideal for companies’ has arisen. We’re currently witnessing a hard-fought competition for superiority between different candidates such as ‘Teams,’ ‘Zoom,’ ‘Google Meet,’ and ‘GoToMeeting.’ However, Microsoft Teams has managed to win the hearts of each of its users, facilitating communication between colleagues, customers, and students. Why is Teams the best collaborative tool? The Teams application offers an entire suite of integrated functionalities to communicate, share ideas and documents. However, it not only offers collaboration but much more: 1. Full customization: One of the best features of the platform is the fast and complete customization of its functions that will allow you to get better organized, increasing your productivity and improving your experience. For example, it allows you to have all the necessary tools without having to leave the application, by adding the applications you need in the Teams tabs. Similarly, you can configure and customize your work teams, ringtones, videoconference wallpapers and much more. 2. Use the platform from different devices! Another advantage is its accessibility from different devices, allowing you to stay connected and accessible at all times and wherever you are. Likewise, you can receive notifications with chat or call alerts, even if you don’t have the application open. 3. Security and privacy ✅ Now, more than ever, we need to be sure that our virtual conversations are private and 100% protected. The collaborative tool has high-security controls and data protection that will keep users safe from cyber attacks. Microsoft Teams is a very complete collaborative tool since it not only allows us to make calls or chat but also gives us the possibility to make videoconferences, live webinars, online document editing and sharing, set tasks, interactive group planners amongst many more. Without a doubt, the platform knew how to conquer its users, thus being the most used collaborative tool and the best for all types of companies. Would you like to know more about its benefits? Click here!
Convergia Article
Convergia Cloud Voice for Microsoft Teams and the benefits of being in the Cloud
Convergia Cloud Voice for Microsoft Team s is a workspace designed to optimize communication and foster collaboration between the ...
cloud, connectivity, Microsoft, Microsoft Teams, Micrososft Teams, PSTN, PSTN Connectivity, Teams
Convergia Cloud Voice for Microsoft Teams is a workspace designed to optimize communication and foster collaboration between the work teams of an organization. The platform has become the central tool for intelligent communications in Office 365 thanks to the unification of multiple applications and collaborative functions within the same space. The gradual implementation and expansion of Convergia Cloud Voice for Microsoft Teams brings a number of benefits for companies. Here we tell you about some of the most important: • Call control and PBX capabilities in Office 365 One of the main functions of Microsoft Teams is the Voice in the Cloud or Cloud Voice that it has, which provides switching center capabilities (PBX), which will allow you to have a more avant-garde communication. The telephone system that gives you your Office 365 subscription allows you to support call management features such as hold, forwarding transfer and voicemail. By properly replacing your local telephony hardware, your company’s employees can obtain complete call control from any device. •Simplify your company’s communications management The Convergia Cloud Voice platform for Microsoft Teams will optimize communication between the different work teams of your company with functions such as messaging, online meetings, calls and conferences. By having a centralized administration of immediate communication and connectivity, your collaborators will increase your productivity, make your collaboration much more effective and can improve joint decision making and task planning. •Accessibility anywhere in the world Cloud Voice for Microsoft Teams has options to connect the telephone system to the public switched telephone (RTC) network, which gives users the ability to make calls to and from anywhere in the world. Its great global coverage allows instantaneously to connect collaborators from different headquarters of your organization and, expand your communication by integrating members outside your company to your meetings or calls. There is no doubt that having a platform like Convergia Cloud Voice for Microsoft Teams in your company will bring you a great number of benefits; especially in regards to its communication functions in the Cloud. Your telephone system located in the Cloud will connect your organization, significantly improve collaboration processes and increase the productivity of all your employees.
Convergia Article
PCCW Global delivers on-demand private network connectivity to RingCentral’s global unified communication services
Applications, bandwidth, cloud, Data, Defined, Education, Enterprise, Financial, Global, Healthcare, Integrate, Interconnect, network, On-demand, Platform, Portal, Private, Sdi, Software, Solution, Unified
PCCW Global, Inc. Press Release
PCCW Global’s Console Connect wins AfricaCom innovation award
Africa, Agile, App, Auto, Automated, Award, cloud, Data, Defined, Digital, Global, Growth, Innovative, Interconnect, Interconnection, mpls, Product, Revenue, Sdi, Security, Service, Software
PCCW Global, Inc. Press Release
PCCW Global and Neeco collaborate to provide innovative IoT solutions in Asia Pacific
3G, 4g, Asia, Automate, Automation, Connect, Console Connect, Global, Ict, internet, Iot, Lte, M2m, mobile, multinational, network, Sim, Solution, Traffic
PCCW Global, Inc. Press Release
PCCW Global provides Nayar Systems with worldwide single SIM IoT coverage
4g, API, Aviation, cloud, Connect, Console Connect, Data, Elevator, ESIM, Global, Interconnect, Iot, IPX, Logistics, Media, mobile, network, Reliable, Sdi, Sdn, Sim, Software, Software Defined Interconnection, Transportation
PCCW Global, Inc. Press Release
Console Connect by PCCW Global - Software Defined Interconnection®
The world of business has changed, so we’ve changed everything - with Software Defined Interconnection®. • Reduced ...
Automate, Automated, bandwidth, cloud, Connect, Data, Flexibility, Flexible, Global, network, On Demand, On-demand, Platform, Predictable, Secure, Self Provision
The world of business has changed, so we’ve changed everything - with Software Defined Interconnection®. • Reduced complexity • Improved performance • Greater flexibility • Lower connectivity costs Putting you in complete control. Console Connect takes your business through the multi-cloud online world, with ease. All with a simple to use platform, that makes this, feel like this.. Connect anything directly to anything or everything. In ways and to places you’ve never been able to before. Gain access to one of the world’s most advanced, robust, global networks. An extensive, private, network that we own and manage. That means low latency. It means connecting with us is effortless and fast. Predictable and secure. It’s Self provisioning. Automated. Spin up connections and flex bandwidth, on demand. And only pay for what you use. All this within a global community that; shares, collaborates, and grows together. Take control. Cut complexity. Make interconnecting effortless. ...with Console Connect.
PCCW Global, Inc. Video
CCV Teams: Everything you need to Stay Connected with Coworkers and Increase Productivity
Teleworking continues to make its way as a global trend among small and large companies such as Microsoft, IBM, Xerox, and Apple. ...
cloud, connectivity, Microsoft, Microsoft Teams, PSTN, Teams, Voice
Teleworking continues to make its way as a global trend among small and large companies such as Microsoft, IBM, Xerox, and Apple. Adopting this approach improves productivity and contributes to a greener environment. But what is teleworking? Teleworking, also referred to as telecommuting means working from home or remotely using modern technology and various telecommunication tools to remain in touch with your employer or business. In this way, Convergia Cloud Voice Teams – CCV Teams is here to help you stay connected to your coworkers, wherever they are. What are the functionalities of CCV TEAMS? Chat environment consisting of 1 to 50 participants, through which you can share information or files, send messages with emojis or gifs, and make calls or video conferences from the chat. It is available on desktops, mobile devices as well as shared-use devices in meeting rooms. Meetings Meet with teams of 10 or 10,000 members and organize audio, video or web conferences with anyone inside or outside your organization. Get features like scheduling assistance, note-taking, desktop sharing, file uploads, and chat messages. Stay connected with our CCV TEAMS tool that supports audio and video conferencing as well as file sharing with advanced features such as meeting recordings with transcription and translation, indexed to search for a phrase or the precise moment within the meeting. Calls Count on all the traditional communications functionalities in a modern and flexible tool that will make your teams more productive. Connect to anyone and any CCV TEAMS user through the phone system using Direct Routing and take advantage of all its features like group call pickup, shared line appearance, answering machine, and location-based routing. Collaborative and productive tool Share and create Office documents from the Teams app and enjoy integrated access to Office 365 apps: SharePoint, OneNote, Power BI, Planner, Flow, and PowerApps. CCV TEAMS allows you to stay connected with your work team and your clients from anywhere, on any device and continue with the same productivity.
Convergia Article
Corporate Internet: What features should an enterprise router have?
Today, thanks to business and home routers, we can schedule video conferences, attend online seminars, buy items in virtual ...
Backup, connectivity, CxC Router, Failover, Internet Of Things, Iot, Router, Wireless, Wireless Backup, Wireless Connectivity
Today, thanks to business and home routers, we can schedule video conferences, attend online seminars, buy items in virtual markets, play online games, etc. This device is usually working 24 hours a day, 7 days a week and with a generally considerable workload. Thus, when there is a bad connection, the company usually attributes the problem to the provider of the service. However, sometimes the quality of the router is overlooked. It is very important to know the main characteristics that a good business router must have in order to provide an optimal service to your company. In the following article we want to share with you the most important things to consider: 1. Business Router vs. Home Router Generally, small businesses use home routers that provide internet to all their computers within a small office space. However, we must bear in mind that these routers only offer basic functionalities and little protection against cyber attacks, so they are not recommended for business use. An enterprise router, on the other hand, allows you to provide internet to more than a dozen computers and other devices. In addition, it provides greater security and speed for your work and daily activities. 2. VPN and Firewall servers for Secure and Remote Connectivity Another important feature to consider is VPN servers. But what are VPN servers? This is a network technology used to connect one or more computers to a private network in a reliable way, via the Internet. In this way, a router with a VPN server supports remote connections so that users working from home can securely access the business network. Likewise, to improve the security and protection of your company, the router must have an enterprise-grade firewall, since it establishes effective measures for blocking information. This computer device also prevents virus infections or external attacks from computers to hack into a network and steal all your information. 3. Routers with SIM slots; an important point! Sometimes, your connection may fail for several hours, resulting in “dead hours” with little to no productivity. Hence, it is essential to have a backup network (SIM CARD), which solves these problems, providing you with high speed and very secure internet instantly. These are some of the features that a good business router should have. Did you know that Convergia’s CxC Router has all of these features and many more? WRITE TO US for more information.
Convergia Article
Cybersecurity in a time of crisis
Almost all aspects of what we used to call normal, including how we conduct business or live our personal lives, are consistently ...
connectivity, Cybersecurity, Data, internet, mpls, SD-WAN, Security, Wifi
Almost all aspects of what we used to call normal, including how we conduct business or live our personal lives, are consistently and swiftly changing because of the COVID-19 pandemic. Amidst of the ever-changing situation, and as we focus on critical issues like public health, the world’s economy, and business continuity, it is only natural that we lose focus on other areas that quite important, namely cybersecurity Probably you heard terms like “Zoombombing”, which is the name given to security breaches that lead to disruptive intrusions on the now-famous Zoom™ videoconferencing platform. But, that is just one token of a much larger issue that is growing exponentially since the pandemic. You may also like: Reducing Telecom costs while increasing productivity In cybersecurity jargon, the situation can be described as “a significant increase of cyberattacks due to the expansion of the attack surface and the acceleration of new vectors of attack”; allow me to translate. If we forgo the fancy jargon, we are saying that now we have to protect more points of potential access (attack surface) from an increasing number of types of attack (attack vectors). I will get back to this assertion. So, the question remains, why the sudden increase. At first glance, it could seem counterintuitive; let’s elaborate a bit. The pandemic caused (and in many cases keeps doing it) major lockdowns, business disruptions, temporary and permanent closures, etc. So, it will seem to stand to reason that with fewer businesses operating at standard capacity, the number of cyberattacks should be proportionally reduced, except that we know for a fact that the reality shows quite the opposite. To understand this phenomenon, we need to analyze what happened and what was the reaction of most companies in the face of the crisis. Overnight, most countries were facing a mandatory, or at least a strong recommendation to stay at home, which in turn forced companies to devise ways to all the sudden accommodate an unprecedented, even unthinkable, number of employees that needed to work from home. We all should agree that nobody in IT or Telecom could have predicted or planned to have 80% or more of the workforce working remotely. The systems, including available bandwidth, security appliances, etc. were not designed to sustain that level of workload. In a pre-crisis scenario, most companies had some degree of remote working, usually the “road warriors,” but that amounted only to a fraction of the total workforce. Furthermore, the persons authorized to work remotely were either equipped with company-issued controlled devices (e.g., smartphone, mobile Wi-Fi hotspot, laptop, hardware token generators, etc.), or if the company allowed to do BYOD (Bring Your Own Device), those devices were subject to strictly enforced security policies. In jargon terms, the attack surface was well-known, limited, and controlled. When the crisis stroke companies were forced to improvise and, reluctantly but certainly, relax their “security posture” (jargon for the overall readiness to withstand or mitigate attacks). Devices that were not prepared to be operating outside a controlled environment (i.e., the corporate LAN) were allowed to be used in unknown environments; many workers were permitted to BYOD but without enforcing security policies. Unless you are into cybersecurity, the chances are that security at home is just a password for the Wi-Fi (and if you have kids, it’s probably something quite easy to remember) and the default configuration that your ISP put into the modem/router that connects you to the Internet. More to the point, of all the devices connected to your Wi-Fi (the ones you know and the ones you do not), many of them could be highly vulnerable and be used to attack and gain unauthorized access to your home network. Exploits (more jargon; an exploit is a type of attack that has a successful implementation; in other words, it works in a real-life scenario, not just in theory) like “krack” (https://en.wikipedia.org/wiki/KRACK) and more recently “kr00k”, both used bugs on the implementation of the WPA2 (Wi-Fi Protected Access version 2) protocol that encrypts the Wi-Fi traffic. With kr00k alone, the estimation of affected devices was in the billions. The good news is that a fix for most devices exists, and many vendors already applied it. Now, if you think that nobody will mess up with your Wi-Fi because even within your house, you can barely get a decent signal, so the attacker will have to be sitting in your living room to do any harm, think again. Probably you never heard about “War Driving” or “War Walking.” Simply put, take a hacker, add a serving of hardware, a pinch of software, and a car just for good measure, and you have a mobile Wi-Fi password cracker that roams the city cracking and storing Wi-Fi passwords; replace the car with a backpack and voila, the same effect. And if you think that this is troublesome, now add a cheap readily available drone to the recipe, and you have a remotely controlled device suitable for wide-area surveillance and hacking that is quite hard to detect. I will leave it up to you to research about WASP (Wi-Fi Aerial Surveillance Platform) and Project Cuckoo. Therefore, we can conclude that most homes do not qualify as a secure environment. It is worth noting that even if you have a strong VPN (Virtual Private Network) running on the company’s laptop (to secure your connection to the company systems), and even if you are using hardware generated tokens, that alone does not guarantee that other compromised devices within the same network (your home Wi-Fi) can be used by “cyber actors” (jargon for hackers) to remotely take control of your laptop and piggyback your secure connection to the company. Back to the original assertion; now we can appreciate why and how the attack surface has grown several times fold; no longer do companies have to worry only about the security of their main offices, branches, and road warriors; but rather, they also have to rethink their whole security posture to include the homes of the personnel working remotely. The combination of o broader surface attack, with the increased use of unsecured devices and networks, was like a Christmas present for most hackers. Hence the increased number of attacks. If you do not think this is serious enough, maybe the official FBI warning will change your mind. “The FBI advises you to carefully consider the applications you or your organization uses for telework applications, including video conferencing software and voice over Internet Protocol (VOIP) conference call systems. Telework software comprises a variety of tools that enable users to remotely access organizational applications, resources, and shared files. The COVID-19 pandemic has led to a spike in businesses teleworking to communicate and share information over the internet. With this knowledge, malicious cyber actors are looking for ways to exploit telework software vulnerabilities in order to obtain sensitive information, eavesdrop on conference calls or virtual meetings, or conduct other malicious activities [emphasis added].” – Alert I-040120-PSA FBI (IC3) (30-Mar-2020) Securing the “Work From Home” is quite a challenge, but it is not impossible. A combination of antivirus, antimalware, firewalls, VPNs, and more recently, SD-WAN does help. In fact, SD-WAN can play a significant role. Most tend to think of SD-WAN in terms of a complicated and expensive platform that can connect main offices, branches, etc. However, SD-WAN can be as simple as small, inexpensive devices that can be shipped to the homes we need to protect and then configured and managed remotely. As an additional benefit, SD-WAN at home can transparently aggregate a second broadband Internet service or a Wireless 4G/LTE connection, effectively increasing the bandwidth available for demanding applications like video conferencing, screen sharing, etc. Now your kids can keep squeezing every megabit out of your home Internet connection streaming to their heart’s content, and you will still be able to hold that important video conference in a more secure way and without freezing up. For more about the benefits of SD-WAN, you can check the recorded version of my Webinar, “Reducing your Telecom Cost while Increasing productivity,” here:  Dante Passalacqua VP of Technology at Convergia Inc
Convergia Article
Partner with Five9 to Make a Difference!
In the true spirit of the upcoming holidays, we are asking our exceptional partner community to help us spread holiday cheer and ...
Ccaas, Charity, Five9, Giving, Holiday
In the true spirit of the upcoming holidays, we are asking our exceptional partner community to help us spread holiday cheer and goodwill. Five9 will be donating to a select group of worthy charitable organizations and we'd like you to partner with Five9 to help determine the donations. CLICK HERE to select the nonprofit you'd like to support. Your vote counts and together we can make a difference. Thank you for a great 2020. Happiest of holidays to you and your family!
Five9 Blog Article
One Month Free PSTN Connectivity with CCV Teams [CA]
cloud, connectivity, Microsoft, Microsoft Teams, PSTN, PSTN Connectivity, Teams, telephony, Voice
Convergia SPIFF
Reliable Connections
connectivity, Data, Domestic Data, fiber, Fiber Connectivity, mpls
Convergia SPIFF
Voice and UCC Portfolio
Lumen, Solutions, Ucc, Voice
Lumen Technologies Presentation
Zoom delivered by Lumen
Lumen, Ucc, Zoom
Lumen Technologies Presentation
Zoom delivered by Lumen
Lumen, Ucc, Zoom
Lumen Technologies Data Sheet
'Fish Furs and Forests; Canada as an Economic Outpost in a Global World'
Canada, connectivity, Convergia, Data, History, International, Montreal, Pan-American, PanAmerican, Quebec, Security, Voice
Convergia Webinar (Recorded)
SD-WAN w/ Cisco Meraki
Lumen, Meraki, SD-WAN
Lumen Technologies Presentation
AVS
AVS, Lumen
Lumen Technologies Data Sheet
Security Solutions Overview
Lumen, Security, Solutions
Lumen Technologies Presentation
Edge Computing
Compute, Edge, Edge Compute
Lumen Technologies Presentation
NEW: Verizon 1G x 1G High Speed Internet Option NOW AVAILABLE
1g, BCN, internet, Lower MRC, Promo, Verizon
BCN Telecom Promotion
CxC SIM Unlimited Data for small office
Backup, connectivity, Data, fiber, Internet Of Things, Iot, Sim, SIM Card, Unlimited, Unlimtied Data, Wireless, Wireless Connectivity
Convergia Case Study
Unlimited Data in Rural Business Areas
bandwidth, connectivity, Data, fiber, Internet Of Things, Iot, Sim, SIM Card, Unlimited, Unlimited Data
Convergia Case Study
Why Small Business Phone Systems Need Service Insight
The customer experience has emerged as a top business driver in recent years. This is a trend that was already picking up steam ...
Customer Experience, Customer Service, CX, Service Insight, Small Business, Small Business Phone Systems
The customer experience has emerged as a top business driver in recent years. This is a trend that was already picking up steam heading into 2020, and was greatly accelerated by the outbreak of COVID-19. Now more than ever, companies are expected to provide first class experiences at every turn. Related: Are You With The Right VoIP Provider? Many small businesses today are struggling to implement strong CX measures into their customer touchpoints. Oftentimes, this is because small business phone systems lack integration with customer analytics — making it difficult to identify and improve service issues. Introducing Service Insight For Small Business Phone Systems Service Insight is an innovative twist on contact center capabilities that emphasizes customer engagement tools. A Service Insight solution provides extensive analytics and connectivity workflows to teams within an organization to help gain better visibility into the overall customer experience. For instance, tracking a customer’s experience across multiple departments, such as Customer Service, Billing, and Sales, is made easier with Service Insight. Related: The Latest Updates You Need For Your Business Phone System For the small business, this added layer of synchronization can improve the overall customer experience and give an impression of superior service. Another added benefit: Service Insight can integrate directly with a business’ existing communications platform for maximum value. As a cloud-based solution it ensures seamless and secure performance for multi-location businesses as well. Data Sharing With Service Insight, all team members have a unified overview of each individual customer experience. Customers will be able to receive consistent service from knowledgeable agents regardless of who they are communicating with. This is critical for customer journey mapping. Web-based Agent Desktop Service Insight’s web-based agent desktop allows for easy platform access, providing a better experience for both end users and IT administrators. Service Insight is a great platform to use with remote teams. Related: The Benefits Of Packaged Applications Full-featured Auto Attendant & Unlimited Queues Service Insight can also enable a better in-call experience, providing customers with a fully functioning auto attendant. Advanced Management Tools Supervisors will benefit from an advanced monitoring system, providing the necessary tools to supervise agents and call queues. Related: Tips For A Successful Fourth Quarter 2020 Post-call Review Supervisors will also benefit from a powerful post-call review feature, providing a wealth of helpful analytics about the customer experience. Historical Data In addition, Service Insight provides historical data to help teams understand customer trends over time. For example, Service Insight may indicate that large numbers of callers tend to hang up at a certain point in an IVR process — indicating that a change is needed. Related: How To Have More Effective Video Meetings Let Service Insight Transform CX Service Insight is a powerful tool that teams can use to take control over the customer experience. With the help of Service Insight, it’s possible to gain better visibility into how customers are interacting with your business and how you can better meet their needs. Learn More About Service Insight
Star2Star Blog Article
Rapid Threat Defense
Lumen, Rapid Threat Defense, Security
Lumen Technologies Data Sheet
Breadth of Services
Breadth Of Services, Lumen
Lumen Technologies Data Sheet
Truly Unlimited Data at Unbelievable Speeds
CxC SIM, Data, Data Plan, SIM Card, Speed, Unlimited, Unlimited Data
Convergia SPIFF
Truly Unlimited Business Data at Unbelievable Speeds with CxC Router Connectivity
CxC Router, CxC SIM, Data, Data Plan, Router, SIM Card, Speed, Unlimited, Unlimited Data
Convergia SPIFF
FIS SD-WAN Case Study
MetTel helped Fortune 100 company FIS upgrade their voice and data network with Managed SD-WAN. The new, scalable architecture ...
MetTel, Network Management, SD-WAN
MetTel helped Fortune 100 company FIS upgrade their voice and data network with Managed SD-WAN. The new, scalable architecture increased bandwidth and optimized traffic while improving customer satisfaction. Plus, the new SD-WAN helped FIS centralize network management and cut costs. (You can hear FIS explain why they chose MetTel to be their SD-WAN partner in this video.)
MetTel Case Study
Rotech Healthcare Case Study
With better devices and connectivity, MetTel empowered Rotech Healthcare with an innovative mobile initiative that increased ...
Healthcare, MetTel, Mobility
With better devices and connectivity, MetTel empowered Rotech Healthcare with an innovative mobile initiative that increased Rotech’s workforce productivity and customer contact by 140%, and patient care and personalization at healthcare facilities both measurably increased. (Want more? You can also watch Rotech’s customer story.)
MetTel Case Study
3X MRC Inentive for SD-WAN NOW through ACC Business
Earn 3XMRC on SD-WAN NOW sales through ACC Business through 12/1! T&Cs in incentive document.
ACC Business, incentive, SD-WAN, spiff
Earn 3XMRC on SD-WAN NOW sales through ACC Business through 12/1!  T&Cs in incentive document.
AT&T SPIFF
Network Scout Datasheet
IP voice, video, and UC apps are mission-critical to workplace productivity so when circuits go down it’s extremely disruptive. ...
Ip Voice, MetTel, network, uc
IP voice, video, and UC apps are mission-critical to workplace productivity so when circuits go down it’s extremely disruptive. Unprecedented traffic with cloud and real-time apps makes for unprecedented performance problems when latency, jitter, packet loss, etc. affects user experience. Traditionally there has not been a way to monitor and verify network devices, such as broadband circuits, so when issues arise, they are difficult and time-consuming to troubleshoot and resolve. Troubleshooting circuit issues blindly will be a thing of the past with MetTel’s Network Scout. This service provides analytics on latency, bandwidth, cloud connectivity, and network KPIs—ensuring you get the best quality from your circuits with minimal downtime during repairs.
MetTel Data Sheet
Q420 SPIFF
To support the Five9 partner ecosystem and X-Factor Partner Program, Five9 is offering referral partners in good standing the ...
Five9, spiff
To support the Five9 partner ecosystem and X-Factor Partner Program, Five9 is offering referral partners in good standing the opportunity to earn even more incentives for opportunities closed by December 31, 2020.
Five9 SPIFF
Government Data Centers
cloud connectivity, Cloud On-ramp, Colocation, compliance, Cross-connect, Data Center, data migration, Disaster Recovery, Edge Data Center, Federal-grade, Global Ecosystem, green data center, green power pass, hyperscale data center, ip transit, Metro Wave, Network Connectivity, Peering, Redundancy, Remote Hands, Renewable Energy, Security, smart hands, Sustainability, underground data center, Uptime, Wavelengths
Iron Mountain Data Centers Data Sheet
Kind of a BIG DEAL
cloud connectivity, Cloud On-ramp, Colocation, compliance, Cross-connect, Data Center, data migration, Disaster Recovery, Edge Data Center, Federal-grade, Global Ecosystem, green data center, green power pass, hyperscale data center, ip transit, Metro Wave, Network Connectivity, Peering, Redundancy, Remote Hands, Renewable Energy, Security, smart hands, Sustainability, underground data center, Uptime, Wavelengths
Iron Mountain Data Centers SPIFF
Channel Map
Channel Map, cloud connectivity, Cloud On-ramp, Colocation, compliance, Cross-connect, Data Center, data migration, Disaster Recovery, Edge Data Center, Federal-grade, Global Ecosystem, green data center, green power pass, hyperscale data center, ip transit, Metro Wave, Network Connectivity, Peering, Redundancy, Remote Hands, Renewable Energy, Security, smart hands, Sustainability, underground data center, Uptime, Wavelengths
Iron Mountain Data Centers Data Sheet
Meritage Homes Case Study
cloud connectivity, Cloud On-ramp, Colocation, compliance, Cross-connect, Data Center, data migration, Disaster Recovery, Edge Data Center, Federal-grade, Global Ecosystem, green data center, green power pass, hyperscale data center, ip transit, Metro Wave, Network Connectivity, Peering, Redundancy, Remote Hands, Renewable Energy, Security, smart hands, Sustainability, underground data center, Uptime, Wavelengths
Iron Mountain Data Centers Case Study
Are You With The Right VoIP Provider?
Making the leap to VoIP isn’t always guaranteed to solve your communications challenges. Many companies migrate thinking it ...
Collaboration, Communication, Ucaas, voip, Voip Provider
Making the leap to VoIP isn’t always guaranteed to solve your communications challenges. Many companies migrate thinking it will lead to drastic improvements, only to wind up regretting their decision. Related: The Latest Updates You Need For Your Business Phone System The fact is there are many components that go into a successful VoIP migration — and not all vendors are able to guarantee strong results. VoIP Provider: When To Switch Checklist So, are you with the right VoIP provider? Here are some tell-tale signs it’s time switch companies: Poor Customer Service Customer service is integral to a smooth VoIP migration. It starts before the sale, by making sure the network is prepared to handle a VoIP transition. The VoIP partner then needs to continue working with the company throughout the transition and the entire lifecycle of the contract, providing on demand support and troubleshooting whenever it’s required. Related: Tips For A Successful Fourth Quarter 2020 If you’re not getting much or any assistance from your VoIP provider, it’s time to consider making a switch. Frequent Outages An unexpected VoIP outage can have a major impact on a business, shutting down communications and preventing customers from getting through to agents. And while VoIP outages can often result from internal issues, they can also stem from the service provider’s end. Related: Remote Desktop Top Benefits It’s important to carefully track and monitor VoIP performance, and to keep close tabs on where performance issues are originating from. If the service provider is continuously responsible, they need to be held accountable. High Prices One of the top reasons why businesses switch to VoIP is because they want to save money on calls and monthly maintenance. However, companies often wind up overpaying for VoIP due to taxes and hidden fees. Related: Why Your Business Needs Voice, Video & Collaboration Tools VoIP providers should be able to provide full transparency into pricing, and should never try to tack on extra charges into the phone bill. Limited Functionality Today’s customers — especially younger millennials — want access to a variety of communications options. Voice needs to be offered alongside SMS and video. However, not all VoIP providers offer this functionality. Many just offer standalone voice service, putting their customers at a disadvantage. Related: The Benefits Of Packaged Applications Look for a provider that offers high quality and affordable VoIP along with enhanced collaboration services for seamless team productivity. This will become increasingly important as businesses evolve in a post-pandemic landscape, with a need for reliable remote technology infrastructure. Want to learn more? Check out our Remote Work Solutions.
Star2Star Blog Article
The Latest Updates You Need For Your Business Phone System
The business phone system has evolved considerably over the last few decades, emerging as a foundational component for a variety ...
Business Phone System, Collaboration, Communication, Ucaas
The business phone system has evolved considerably over the last few decades, emerging as a foundational component for a variety of services including UCaaS, CCaaS, and more. Countless organizations today are now relying on VoIP for their communications needs. Related: Tips For A Successful Fourth Quarter 2020 That said, not all VoIP services on the market offer the same level of quality, support, and flexibility. It’s important to select a business phone system that can guarantee the highest level of service, along with the latest features. This is important for establishing first class customer and employee experiences. Related: Remote Desktop Top Benefits Another component for ensuring the highest quality experiences is staying up-to-date with newer technologies in the communications and collaboration space. Keeping in mind how VoIP has evolved so quickly in recent years, it may be a good time to reassess your current system for areas that need updates. This is even more critical this year, considering how crucial communications and collaboration tools have become to businesses with more employees working remotely than ever before. Business Phone System: Areas For Improvement So, what should you look for in a business phone system? Here are some of the top features that you will want to have in place: Cloud-native Architecture If you’re still leveraging a purely on-premise business phone system, consider moving to a cloud-native model. Particularly critical in the era of remote work, cloud-native architecture will enable your team to work from anywhere while leveraging the same tools they would in-office. It also helps you avoid the hassle of having to manage and maintain hardware which adds up to stronger service and more cost savings. Related: Why Your Business Needs Voice, Video & Collaboration Tools Intuitive Management Employees require intuitive, user-friendly and cloud-based controls for managing their communications tools. Make sure to prioritize the user experience when searching for a platform, and obtain a solution that your end users will enjoy navigating on a daily basis. A business phone system with intuitive management built in would offer seamless user experiences through well-designed UCaaS and collaboration tools, as well as the ability to integrate with third-party software for customized workflows. Related: The Benefits Of Packaged Applications Mobility Many organizations will be returning to physical offices in the coming months, requiring employees to social distance. It will help to have access to VoIP-enabled cordless devices, so that employees can move around the office while staying connected. For workers who will remain remotely connected, support for mobile phones is also a must, so make sure your business phone system offers tools for leveraging mobile devices. Related: The New Normal & Tips For Adapting 4G LTE Failover Outages can happen at any time, crippling internet access and cutting off VoIP service. To protect against this, businesses need to have 4G LTE failover in place to kick in as soon as an outage is detected. 4G LTE failover is a critical component for any business phone system. Related: Forecast Trends For The Post-COVID Workplace Enhanced Collaboration The pandemic has forever changed the way that people communicate. Now more than ever, customers, partners and employees need to be able to seamlessly switch between audio and video during a call. Make sure to look for VoIP service that comes with enhanced, video-enabled collaboration. Mission-critical needs for staying on the cutting edge include persistent team messaging with individuals and group channels, file sharing and management, and productivity tools. Related: How To Have More Effective Video Meetings Interested in learning more about upgrading your business phone system now and for the future? See how we can help! Learn More
Star2Star Blog Article
The Benefits Of Packaged Applications
Purchasing a cloud-based communication system should lead to automatic time and cost savings. Yet, businesses often invest in ...
Collaboration, Communication, Crm Integration, Employee Alerts, Integration, Mass Notification, Packaged Applications, Ucaas, Urgent Notification
Purchasing a cloud-based communication system should lead to automatic time and cost savings. Yet, businesses often invest in such platforms only to learn they need to go out and build or buy additional supporting applications to complete certain tasks — leading to additional costs and complexities. Related: Tips For A Successful 4th Quarter 2020 To avoid this issue, it’s important to consider whether a vendor offers packaged applications when looking for a communications platform. What Are Packaged Applications? Simply put, a packaged application is a ready-to-implement integration that can be used with a program or service. A packaged application will come pre-built and ready to go, for easy access and optimal efficiency, and often at a reduced cost to third-party applications or custom development. Related: Remote Desktop Top Benefits That said, some packaged applications can be customizable, allowing you to expand or modify them as needed to fit your workflows. The Benefits Of Packaged Applications Packaged applications can be used to extend the capabilities of a communications platform, allowing teams to get more out of the service without having to go through the hassle of designing or obtaining their own custom solutions. After all, application development is still beyond the reach of most companies, as they are complex and difficult to create. Related: Why Your Business Needs Voice, Video & Collaboration Tools In addition, packaged applications can have a direct impact on the customer experience, by enabling advanced communications and integrations. Here are some examples of what packaged applications are designed for: Employee Notifications During Emergencies An urgent notification application can be used to communicate with employees and partners during emergency situations like COVID-related outbreaks, security events, severe weather situations, and more. Recipients can receive real-time notifications via text and/or email. Sending Mass Notifications Businesses can use a mass notifications application to send messages at scale to customers, partners, and leads. Mass notifications can be used for things like bill reminders, marketing messages, fleet and transportation management, and general announcements like account changes or mergers. Integrating With CRM Systems CRM integration can be a massive headache. But with a packaged application, it can be a breeze. A CRM integration application can eliminate manual data entry, enable real-time screen pops for incoming and outgoing calls, and enable click-to-call functionality. How Star2Star Can Help Star2Star has a robust set of packaged applications to augment your communications platform. Star2Star’s applications can save time, reduce backend work, and make life easier for employees and customers. Learn More
Star2Star Blog Article
Tips For A Successful Fourth Quarter 2020
2021 is right around the corner. However, there’s one more big test that businesses will have to face before the year is over: ...
2020, Collaboration, Communication, Q4, Ucaas
2021 is right around the corner. However, there’s one more big test that businesses will have to face before the year is over: The busy fourth quarter sales push. Related: The New Normal & Tips For Adapting This promises to be a quarter like no other, as companies are still dealing with a variety of supply chain and operational issues due to the pandemic. At the same time, many companies are also still adjusting to remote work — making for an especially challenging few months ahead. Here are some tips to ensure a safe, profitable, and successful fourth quarter. Keep Communication Open The fourth quarter is always a stressful time, especially for sales teams who are pushing to meet their quotas and make up for lost time. Related: Why Your Business Needs Voice, Video & Collaboration Tools Sales managers need to keep communications open with associates, using voice and video tools to exchange ideas and keep team members motivated. This is especially important for sales teams who are operating remotely for the first time. Managers should consider having regular check-ins, to offer support and keep team members on track. Set Firm Work Policies The fourth quarter typically has many distractions, with multiple holidays coming up. And this year, it’s going to be even more challenging. For example, many workers are dealing with kids who are either going back to school, or working from home. There are also more household distractions this time of year, like winter storms. Related: Team Collaboration Solutions & What To Look For Managers should consider addressing team members about acceptable work from home policies, to avoid running into awkward conversations down the road. It’s also worth going over topics such as after-hours communications and setting boundaries in this new remote era, as well as general availability and production requirements. Communication will be especially important this quarter. Two technologies that can help remote workers during this stressful time are presence indicators and Find Me/Follow Me call forwarding. These tools offer stress-free accessibility that is both flexible and connected to the office workflow. Use Secure Communications Tools The fourth quarter is always an active time for cybercriminals, who look for easy opportunities to exploit. This year, cybercriminals will be looking to take advantage of employees working remotely using insecure communications tools and unprotected networks. Related: Remote Desktop Top Benefits Administrators should make sure all employees are equipped with communications technologies that are encrypted, password-protected and tamper proof. It’s also a good idea to invest in remote security solutions like virtual private networks. Make Sure Your Business Is Available Companies are under more pressure than ever to be on and available for customers. All businesses should consider using cloud-based voice solutions with intelligent call routing and failover, so that customers can have access to agents whenever help is needed. Related: How To Have More Effective Video Meetings In addition, it’s a good idea to offer text messaging for customers. Customers should be able to have two-way text-based conversations with representatives, for speedy and efficient communications. Texting with customers is a great way to build trust and let customers know the company is committed to providing service. Star2Star has everything that businesses need to remain competitive during the busy fourth quarter. To learn more about how Star2Star can help, explore our remote work solutions. EXPLORE OUR SOLUTIONS
Star2Star Blog Article
Video Conferencing Guide: How To Have More Effective Video Meetings
Over the last few years, video conferencing has grown from an emerging technology into one of the most popular business ...
Collaboration, Communication, Ucaas, Video, Video Conferencing, Video Meetings
Over the last few years, video conferencing has grown from an emerging technology into one of the most popular business communications tools. The pandemic has significantly helped, with video meetings becoming a core part of the “new normal.” In fact, the web and video conferencing SaaS market is now on track to increase by 110.3 percent in 2020 according to ReportLinker. Related: Team Collaboration Solutions & What To Look For “With normal life disrupted and employees separated from their offices, video conferencing has emerged into a social and enterprise lifeline,” explains ReportLinker. “The accelerated pace of digital transformation and the massive forced migration to work from home (WFH) models represent the two major factors driving growth in the market. Home offices, remote networking, cloud computing, remote communication and collaboration, have all stormed into the spotlight as the world scrambles to find digital alternatives to being physically present.” As we prepare to head into the busy fourth quarter, companies should take the time to optimize their video conferencing strategies. 5 Video Conferencing Tips For Effective Meetings Here are five key ways to plan effective video meetings. Use A Browser-based Solution There’s nothing more frustrating for an end user than having to download a platform to join a video conference. Companies need to make it effortless for coworkers, partners, and customers to join meetings. The best way to do this is to offer a video conferencing solution that’s browser-based, providing seamless entry from any device without requiring any downloads. Related: Enterprise Collaboration For A Remote Workforce Focus On Flexibility Now more than ever, employees are using video conferencing to share content and collaborate with one another. Workers need access to platforms that make it easy to share content in any form — including documents, audio, presentations, and video clips. Related: How To Prepare Your Company For Telecommuting One thing to keep in mind is that the platform workers are using should be able to handle bandwidth-intensive media files, so that HD files can be transmitted without delays or performance issues. Security Is Critical For Success Employees shouldn’t have to worry about security issues when logging into meetings. Workers expect access to secure voice, video, and screen sharing from any device, which is something that many freemium video conferencing platforms are unable to provide. Make sure you protect your platform with adequate security measures, or find a platform that offers this feature built-in. Related: Is Your Remote Workforce Ready For Anything? Make It Easy To Schedule Meetings Another important feature to consider is scheduling. Employees should have access to simple yet robust scheduling solutions that make it fast and easy to set up meetings and invite attendees. With video meetings being a part of daily life now, reducing friction is key. Related: The New Normal & Tips For Adapting Leverage User-friendly Controls When it comes to video conferencing, usability is one of the most important factors. Nobody likes having to poke around endlessly to find audio or camera settings, or a screen share button. Buttons and settings should be in plain sight and easily accessible. If your team is still getting used to your video conferencing platform, providing a short user guide and having a meeting just to discuss where to locate features can be a great help. Also consider issuing some internal best practices for how your teams should be using the platform, such as muting when not speaking, or when to ask questions via chat rather than over the microphone. Want to know more about Star2Star's Video Conferencing Solution? Learn about Video Meetings
Star2Star Blog Article
Distance Learning Systems & Modernizing Education Technology
The education sector is now in unchartered waters, as schools across the globe prepare to re-open for the 2020-2021 year via ...
Collaboration, communications, Distance Learning, Distance Learning Systems, Education Technology, Remote Learning, Ucaas
The education sector is now in unchartered waters, as schools across the globe prepare to re-open for the 2020-2021 year via distance learning. COVID-19 is ongoing, and at this point it’s still not clear what the coming months will bring. Related: Is Your Remote Workforce Ready For Anything? Unfortunately, the virus is just one challenge that schools are facing this year. On the first day of school for many students on the US East Coast, Zoom experienced mass outages--not a good sign for distance learners relying on their tools. We are also in the middle of an extremely active hurricane season, as Hurricane Laura recently demonstrated along the Gulf Coast. This year is shaping up to be one of the worst hurricane seasons on record — and it’s only August. And once hurricane season ends, many schools will have to deal with unpredictable winter weather, potentially bringing more school closures and outages for distance learning systems. Related: Team Collaboration Solutions & What To Look For On top of this, many school districts are faced with tighter budgets this year due to the pandemic, and need to cut costs — while at the same time ensuring a reliable and efficient experience for students and faculty members. The above factors have heightened the need for digital transformation in the education sector, particularly with critical communications and distance learning systems. Communications For Distance Learning Systems Schools today need access to reliable communications technology. Distance learning systems will work smoothly if educational institutions keep these guidelines in mind: Flexible Tools Teachers need access to flexible communications services for staying in touch with other faculty members, parents, and students. The phone is just one tool that teachers will be relying on this year. We anticipate that in many areas, in-person parent teacher conferences will have to be replaced with video meetings. Teachers should also be able to text important messages to parents via SMS, keeping them in the loop with updates and information. Related: Choosing Cost-effective Communications Secure & Reliable Service This is a top of mind requirement for many educators, but is also one of the most difficult to achieve. The right service provider will be able to provide faculty members with communications services regardless of their location. Phone systems should live in the cloud, providing administrators and teachers with ongoing service whether they’re working on-site or from home. Schools should also avoid using freemium video conferencing platforms that can be exploited by cybercriminals, and instead provide distance learning systems with secure communications portals that are fully encrypted and enhanced with the latest authentication measures. Related: Remote Desktop Top Benefits Remote Collaboration The classroom environment has changed significantly, with many students now logging in from home. Students and faculty members require robust collaboration tools that allow them to communicate efficiently via voice, video, and text. Students also need an easy way to share documents and collaborate on projects. Remote collaboration tools such as video meetings, chat tools, and document sharing platforms offer seamless and intuitive user experiences that emulate the in-class interactive environment--even more so when these tools all come in a single platform! Related: Why Your Business Needs Voice, Video & Collaboration Tools
Star2Star Blog Article
Remote Desktop Top Benefits
Why You Should Invest in a Remote Desktop Connection for Your Company Over the last several weeks, we’ve been focusing ...
Collaboration, Communication, Daas, Desktop As A Service, Remote, Remote Desktop, Ucaas
Why You Should Invest in a Remote Desktop Connection for Your Company Over the last several weeks, we’ve been focusing on operational issues that businesses have been experiencing throughout the pandemic. It’s a very different world now, and companies have been scrambling to adjust to the “new normal” of remote work. Related: Why Your Business Needs Voice, Video & Collaboration Tools One of the top issues that companies have faced during the pandemic is enabling secure access to data and applications. The pandemic has forced organizations to spread out, from secure offices to home environments. This is troubling from a cybersecurity perspective, when considering how much sensitive data is now flowing over insecure and unmonitored networks. Related: The New Normal & Tips For Adapting Unfortunately, the full extent of the cybersecurity damage that the pandemic may cause is still unknown, as not enough time has gone by. It’s possible that many companies will be reporting data breaches in the coming months, as issues come to light. We could be in for a rough fourth quarter, and a long 2021. At this point, companies should be looking to secure their remote workforce in order to avoid messy issues. And one technology that can help is a remote desktop platform. What Is A Remote Desktop? A remote desktop is a secure portal to a virtual environment. A remote desktop connection enables end users to connect to their familiar office desktop, applications, and mission-critical files from any remote location, using an internet connection and a web browser. With a remote desktop, the end user machine, which could be a home desktop, laptop, tablet or mobile phone, acts as a gateway to an encrypted private environment. How Can A Remote Desktop Improve Security? A remote desktop connection enables encrypted, password-protected cloud data storage. By using a remote desktop, employees can store sensitive data in the cloud instead of on their personal devices. This way, information can remain protected if a device is broken, lost, or stolen. Related: How To Leverage DaaS While Working From Home Password protection can be enhanced with multi-factor authentication for additional security. Plus, most remote desktop sessions operate over an encrypted channel, preventing interlopers from snooping in on private communications. What Are The Top Benefits Of A Remote Desktop? There are many advantages to using a remote desktop, apart from security. These include: Flexible End User Access Employees can access remote devices from any number of devices, including desktop computers, laptops, and smartphones. This in turn provides a flexible and convenient end user experience, which is increasingly necessary as workers acclimate to working from home. Remote Maintenance Traditionally one of the top challenges about enabling remote work has been performing routine maintenance and troubleshooting on employee devices. It’s very difficult for IT to troubleshoot when they can’t physically access a device. Yet, this becomes much easier with the help of a remote desktop connection. Administrators can log in through a remote portal, and correct problems from a distance. Fewer Compatibility Issues By using a remote desktop, businesses can invest in software regardless of the operating systems employees are using with their personal devices. A remote desktop connection eliminates configuration issues, allowing employees to access files and services regardless of the machine they are using. Now may be the perfect time to consider a Remote Desktop solution for your business. Make sure you and your private data are protected, no matter where employees are located!
Star2Star Blog Article
Why Your Business Needs Voice, Video & Collaboration Tools
Business leaders often want to know why they should go through the process of keeping up with the latest communications ...
Collaboration, Communication, Ucaas, Video, Voice
Business leaders often want to know why they should go through the process of keeping up with the latest communications solutions. Do companies really need to be using top of the line voice, video, and collaboration technologies? And is it worth upgrading? Related: Choosing Cost-effective Communications If you think about it, communication is one of the most important things that a business can invest in. It’s critical for just about every process, from customer service, to project management, to planning and problem solving, and everything in between. As such, all organizations should strive to build a multi-faceted communication and collaboration strategy. Here are some of the top advantages to using voice, video, and collaboration tools: A Stronger Customer Experience (CX) At the end of the day, all roads lead back to CX. Customers now demand fast, efficient, and reliable service with every interaction. What’s more, customers want service on their terms. One of the best examples is video, which in recent years has shifted from a differentiator to a basic expectation in customer service. Video usage has exploded during the pandemic, with no sign of slowing down any time soon. Related: Customer Service Tips For A Pandemic Using the latest voice, video, and collaboration solutions can demonstrate that a business is committed to engaging with its customers, and in tune with the changing technology landscape. An Attractive Work Environment In addition to CX, businesses today also need to pay attention to the employee experience (EX). Demonstrating an efficient EX is critical for attracting and retaining top talent. Workers need access to tools and services that help them perform at a high level. Related: Team Collaboration Solutions & What To Look For For example, imagine trying to recruit a top sales associate. This person will want to see a robust set of communications tools that will allow them to keep up with customers across multiple channels, throughout both the pre-and post-sales process. It may seem like a minor detail in the grand scheme of things, but this type of offering can send the message that a business is committed to empowering workers and enabling success. More Learning Opportunities By encouraging communication over voice, video, and collaboration channels, product managers and R&D teams can gain a world of insight that can be used to directly improve services and drive profits. Related: How To Prepare Your Business For A Communications Upgrade Many B2B organizations are now inviting clients to collaborate in persistent chat channels, third party collaboration hubs, and in video meetings. These channels can bring different teams together to share information, leading to mutual gains, new partnerships, and more breakthroughs. Improved Productivity Yet another benefit to investing in communication solutions is that they can lead to significant internal productivity gains. Related: Forecast Trends For For The Post-COVID Workplace In one famous study, researchers at Stanford University found that participants who were asked to act collaboratively stuck to their task 64 percent longer than their solitary peers, while also reporting higher engagement levels, lower fatigue levels, and a higher overall success rate. These are just some of the benefits that companies can experience by upgrading communications services. All are worth considering in context of “the new normal”, which demands better communications and collaboration from a distance. The choices you make today for your business will greatly impact its future as we head into uncharted territory.
Star2Star Blog Article
The New Normal & Tips For Adapting
Businesses are now settling into the “new normal” of the pandemic. It’s a transitory time full of uncertainty and change, ...
Collaboration, Communication, Covid, covid-19, New Normal, Ucaas
Businesses are now settling into the “new normal” of the pandemic. It’s a transitory time full of uncertainty and change, especially regarding workplace communications and collaboration. Related: Customer Service Tips For A Pandemic The pandemic greatly accelerated both digital transformation and cloud adoption, with many businesses rushing into deployments and adopting new tools and strategies to maintain business continuity. Now that we are in the latter half of the year, it’s a good time to do a communications gut check to make sure that all systems and processes are working optimally and serving the organization effectively. The New Normal Tips & Tricks Here are some tips to consider, based on some of the feedback that we have seen throughout the pandemic. Scale Back Meetings When Possible Following the pandemic, meetings spiked across the board, with one-on-one meetings increasing by 18 percent. Managers are holding more video meetings than ever to keep team members engaged, which is proving to be detrimental in some cases — contributing to video conference fatigue and time waste. Related: Forecast Trends For The Post-COVID Workplace Leaders should remember to embrace autonomy, and avoid unnecessary video conferences throughout the week. This can reduce burnout and increase output. Just because employees are at home, doesn’t mean they are always slacking off or misaligned. Trust is critical in any remote work arrangement. Plus, many meetings can be streamlined using chat or email. Discuss Collaboration As A Team The pandemic also led to a spike in third party app usage. Administrators should now be talking to employees about the collaboration apps they are using, to see whether they are helping or hindering productivity. Related: Team Collaboration Solutions & What To Look For It’s also a good idea to talk to employees about the technologies they want to be using daily. For example, a persistent messaging tool could prove to be very useful for certain groups. Set Acceptable Use Policies The pandemic has changed the way that teams are communicating. For instance, instant messages have increased between the hours of 6 p.m. and midnight, which is an indicator that employees are working longer days with less rigid schedules. Related: Choosing Cost-effective Communications Managers should spend time determining acceptable use policies to govern communication while working from home. Some companies may be perfectly fine with messages running 24/7, while others may prefer to keep after-hours communication to email to respect privacy. It largely depends on the company’s culture. Offer Flexible Communications Workers should have a variety of communications options at their disposal, and the freedom to choose their preferred tools. For example, some workers may want to capitalize on the surging video call trend, while others want to go back to using traditional voice services. A unified communications platform can give workers the freedom to choose what works best for their needs. Related: How UCaaS Can Help Teams Transition To The New Normal If there is one thing we can’t stress enough, it’s that businesses should be fluid about their remote work policies. Companies should use this time to continue experimenting and working to enable an optimal remote system. Administrators should also regularly check in to make sure company policies are in tune with worker expectations.
Star2Star Blog Article
Customer Service Tips For A Pandemic
During the early stages of the COVID-19 pandemic, U.S. consumers were suddenly faced with widespread product shortages, which was ...
Collaboration, communications, Covid, covid-19, Customer Service, Pandemic, Ucaas
During the early stages of the COVID-19 pandemic, U.S. consumers were suddenly faced with widespread product shortages, which was something the public hadn’t really experienced in decades. People were scared, confused, and inundated with misinformation. Suddenly, basic details — like where to get paper goods or fresh produce, or whether public areas were closed — were difficult to obtain. Related: Forecast Trends For The Post-COVID Workplace Making matters worse, many organizations were unprepared to handle the sudden spike in call volume, or the shift to remote operations. Organizations across all industries, from travel to finance to local governments, struggled with long wait times and service delays in their contact centers. Related: Telehealth Trends In Response To COVID-19 One of the most important takeaways from the pandemic is that companies need to have scalable customer service continuity strategies in place, to keep communication flowing throughout any situation. Pandemic Customer Service Tips Here are some customer service tips that companies should consider when it comes to disaster preparedness. Leverage The Cloud The days of using large, in-house contact centers are coming to an end. Customer service, like most other business processes, has gone remote. Companies can enable powerful remote customer service using the cloud, which allows agents to securely access tools and databases from their home offices. Every contact center should have a cloud-based communications and collaboration platform for agents and managers, which can connect to cloud CRMs and other business platforms. The cloud is a must-have technology for contact centers in 2020 — even organizations that have resisted it thus far. Related: Choosing Cost-effective Communications Offer Flexible Communications Unified Communications can streamline both customer-facing and internal communication, providing a mechanism for exchanging information in a way that is flexible and convenient. Look for UCaaS solutions that enable secure text messaging, voice, video, and digital fax between agents and customers. Related: The New Normal & How UCaaS Helps Teams Transition Implementing UCaaS and expanding your communications channels is a great way to reduce overall call volumes. This can help resolve issues faster, reducing complaints and lowering costs. Offer Extended Support During an extraordinary situation like a pandemic, when people are busy rushing around tending to emergency situations, they don’t always have time to tackle daily problems within normal business hours. Extended service hours should be offered, to accommodate customer requests and help people solve their challenges. This is especially true in critical industries like finance and lending, where customers may need to speak with representatives about making payments. Related: Team Collaboration Solutions & What To Look For Companies that cannot afford to offer extended support should look into using chatbots and automated attendants, which can help triage requests and assist customers with basic questions at all hours of the day. Analyze Customer Needs Some companies are throwing the towel in for 2020, and using the remainder of the year to rebuild, with a plan to hit the ground running and sale in 2021. This is a good time to reflect on customer feedback, and build services that are more in-line with end user needs. Related: How To Prepare Your Business For A Communications Upgrade This is where it pays to have a robust CRM service with UCaaS functionality, for recording conversations, sharing feedback, and strategizing as a group. After all, customers don’t typically hold back when speaking to customer service agents. Teams should be monitoring calls looking for small nuggets of insight that can be applied to products and services. The best solutions will also provide you with actionable data integrated with your communications, allowing you to continuously improve your customer experiences.
Star2Star Blog Article
Forecast Trends For The Post-COVID Workplace
As the pandemic continues to spread across the U.S., most companies are now hunkering down and refining their social distancing ...
Covid, covid-19, Trends
As the pandemic continues to spread across the U.S., most companies are now hunkering down and refining their social distancing strategies. The “work from home” trend is just beginning. Related: Team Collaboration Solutions & What To Look For This has been a significant shift for the U.S. workforce. Before COVID-19, just 7 percent of U.S. employees worked from home regularly. Now, roughly two-thirds of the U.S. workforce is working remotely. Post-COVID Forecast While it’s difficult to predict exactly how the virus will pan out over the next year, a clearer picture is emerging of the post-COVID workplace. We are on the cusp of a much different era, where workers are no longer tethered to their office desks. Here is our forecast for the changing workplace: Work From “Home” Will Expand Right now, the majority of companies are in the early stages of remote work. They’re experimenting, building trust with workers, and adjusting their strategies. It’s still very much a trial period. As time goes on, more places open, and the virus (hopefully) subsides, companies will start to expand their definition of work from home to include working from anywhere. Home offices, in other words, will become remote offices. Related: The New Normal & How UCaaS Can Help Teams Transition Companies that resist this trend, and force employees to return to “the way things were”, will likely face pushback, high turnover, and negative reviews. Collaboration Tools Will Become Essential Remote workers need to be able to communicate quickly with other employees throughout the day, exchanging ideas, obtaining status updates on projects, and resolving issues. Conversations that used to take place in the cubicle or around the water cooler still must go on. Related: How To Prepare Your Business For A Communications Upgrade For this reason, digital collaboration channels like chat, text, and video, have become the new standard for businesses — even in traditional organizations that have previously resisted using them. Public Cloud Adoption Will Accelerate Cloud adoption is surging, as businesses continue to expand beyond their physical borders. Even skeptics have come to see the cloud as a critical business enabler. We anticipate public cloud adoption will continue to accelerate in the coming months, as businesses continue to migrate core services away from legacy systems. The Gig Economy Will Grow According to Gartner, 32 percent of organizations are planning to replace full-time employees with contingent workers in order to save money. The gig economy is quickly growing, and teams are being forced to adapt. Related: Are Integrated Communications On Your Radar? For example, leveraging transient workers requires having both identity governance and access control policies in place. In addition, managers need flexible and convenient tools for training, communicating, and collaborating with new team members. Adding new team members without these systems can invite risk, and make it difficult to complete objectives and meet project deadlines. Engagement Will Become A Top KPI The pandemic is forcing managers to re-think how they approach productivity and performance monitoring. Some metrics that used to be effective in offices since become outdated, with more companies now embracing ideas like autonomy and flexible scheduling. Now, companies are starting to shift away from traditional productivity monitoring, and are instead focusing on monitoring engagement and well-being. Related: The Future Of Enterprise Technology & Where We're Headed “Even before the pandemic, organizations were increasingly using nontraditional employee monitoring tools, but that trend will be accelerated by new monitoring of remote workers and the collection of employee health and safety data,” explains Gartner. Is your business prepared for these forecasted events? Now is the time to prepare and set your future for success!
Star2Star Blog Article
Predicting the Future of Enterprise Networking
GTT, Networking, Sdwan
GTT Webinar (Recorded)
GTT Channel Partner Program Overview
Do what's right for your clients every time. GTT makes it easy with industry leading reach and exceptional flexibility.
Channel, cloud services, Global Tier 1, GTT, Network Services, Partners, Sdwan
Do what's right for your clients every time. GTT makes it easy with industry leading reach and exceptional flexibility.
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GTT, Sdwan, Video
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Business Class Internet. Providing fast, reliable upload and download speeds.
1 Gig, Data, internet, Symmetrical Speeds
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Earn 300% Upfront for New Logos That Move POTS to MetTel POTS Transformation. 500 LINES MINIMUM. MUST BE SOLD UNDER A TERM ...
MetTel, Pots, POTS Transformation
Earn 300% Upfront for New Logos That Move POTS to MetTel POTS Transformation. 500 LINES MINIMUM. MUST BE SOLD UNDER A TERM CONTRACT TO NEW CUSTOMERSFOR A MINIMUM OF 36 MONTHS. PROMOTION VALID 10/7/20-3/31/21. Standard Upfront and Residual Commissions apply to MetTel POTS Services.Following conversion to MetTel POTS Transformation, MetTel will pay 300%upfront (net of previously paid upfront for the converted POTS) on the POTSTransformation lines and standard POTS Transformation residual. Any LTE revenuewill be eligible under the 2020 Mobile Promo, subject to the terms of that program.
MetTel Promotion
1X MRR Promotion!
Calltower, Licensing, O365, Office 365, Promo, promotion, Residuals
CallTower Promotion
CALLTOWER’S NATIVE MICROSOFT TEAMS DIRECT ROUTING DELIVERED A MAJOR LEAGUE UPGRADE FOR FRANKLIN SPORTS
Calltower, Case Study, Communication, Direct Routing, Franklin Sports, Microsoft Teams, Native, Teams, Ucaas
CallTower Case Study
Prem to Cloud Promo $15.99/seat
cloud, MRR, phone, Prem, Switchvox, uc
Sangoma Promotion
10 Reasons Why Hosted UC is Risk-Free with Switchvox Cloud
cloud, Hosted, Hosted Phone System, Switchvox, uc, voip
Sangoma eBook
Free Sangoma D60 IP Phone with Each Switchvox Cloud Seat
Free Sangoma D60 Phones with Switchvox Cloud! In an effort to help you close more Switchvox Cloud deals, we are offering a ...
cloud, Hosted, Hosted Phone System, IP Phone, phone, Phone System, Switchvox, uc
Free Sangoma D60 Phones with Switchvox Cloud! In an effort to help you close more Switchvox Cloud deals, we are offering a special promo! As an Agent, you can now offer customers a FREE D60 IP phone for each new Switchvox Cloud seat with any 3-year unlimited service contract. Offering free D60 phones with full color displays will increase your competitiveness against other cloud solutions in the market. Now is the time to check back with your prospects and update their quotes to include the free phones. This is also an opportunity to go back to existing customers that may need to add new seats and offer the free D60 phone promo as an incentive for upgrading to a 3-year contract. Who: All Switchvox Cloud Agents (Master, Premier, and Subagents) What: Free Sangoma D60 IP phone with full-color display for each new seat with the purchase of Switchvox Cloud 3-year unlimited service contract.* When: October 1, 2020 - December 31, 2020 How: Sale of each 3-year contract of Sangoma Switchvox Cloud service will entitle each seat to receive a free Sangoma D60 phone. Available on ALL new 3-year unlimited service contracts. Not available on new month-to-month or 1-year contracts. Available for existing customers adding new seats (requires upgrade of existing month-to-month or 1-year contracts to a 3-year contract with new seats.)Only available on the Switchvox Cloud unlimited service (excludes metered.) *This promotion cannot be combined with other special pricing offers.
Sangoma Promotion
Moving to the Cloud Playbook
Campaign, cloud, Ebook, Hosted, Hosted Phone System, phone, Phone System, Playbook, uc, voip
Sangoma eBook
St. Louis Foods Modernizes Communications with Switchvox Cloud
cloud, Hosted, Hosted Phone System, phone, Phone System, Switchvox, uc
Sangoma Case Study
Switchvox Cloud vs 8x8 Battle Card
cloud, telephony, uc, voip
Sangoma Battle Card
Business Class Internet
Wave’s Business Class Internet is a more powerful internet solution, offering high-capacity, symmetrical speeds to support ...
Bci, business, internet
Wave’s Business Class Internet is a more powerful internet solution, offering high-capacity, symmetrical speeds to support critical business applications. With greater upload speeds, you can migrate to cloud storage and hosted applications with better performance than shared asymmetrical internet offers.
Wave Business Product Literature
CallTower Delivers Five9 Intelligent Cloud Contact Center with Microsoft Teams Integration
Calltower, Communication, Contact Center, Contact Center\, Direct Routing, Microsoft Teams, Press Release
CallTower Press Release
DDoS: A Changing Attack Landscape Requires a Modernized Strategy
DDOS, Lumen Solutions, Security, Whitepaper
Lumen Technologies White Paper
Boost Profits with CCV Teams Convergia [CANADA]
CCV Teams, cloud, Direct Routing, Microsoft Teams, PSTN Connectivity, Teams, Voice
Convergia SPIFF
Boost Profits with CCV Teams
CCV Teams, cloud, connectivity, Microsoft Teams, PSTN, PSTN Connectivity, Voice
Convergia SPIFF
2H 2020 Incentives Overview
Incentive Period: July 1st - Dec. 31st, 2020
Incentives, LCPP, spiff
Incentive Period: July 1st - Dec. 31st, 2020
Lumen Technologies SPIFF
Lumen Channel Partner Program Overview
Incentive Period: July 1st - Dec. 31st, 2020
Channel Partner, LCPP, Lumen
Incentive Period: July 1st - Dec. 31st, 2020
Lumen Technologies Data Sheet
8x8 MS Teams Stackable SPIFF
Ccaas, Microsoft Teams, MS Teams, spiff, Teams, Ucaas
8x8 SPIFF
8x8 8X MRR SPIFF
Ccaas, cloud communications, spiff, Ucaas, unified communications
8x8 SPIFF
The Power of Edge Connect
cloud, Edge Connect, Voice
Convergia SPIFF
2H 2020 SD-WAN Incentive
Incentive Period: July 1st - Dec. 31st, 2020
SD-WAN, spiff
Incentive Period: July 1st - Dec. 31st, 2020
Lumen Technologies SPIFF
Tourneau Case Study
Calltower, Case Study, Cisco, Solution, Tourneau
CallTower Case Study
Syska Hennessy Group Case Study
Calltower, Case Study, Microsoft, Sfb, Skype, Solution, Syska
CallTower Case Study
Pepper Construction Case Study
Calltower, Case Study, Pepper Construction, Skypee For Business
CallTower Case Study
USPS Case Study
Calltower, Case Study, Clarity Connect, USPS
CallTower Case Study
Allen Press Case Study
AllenPress, Calltower, Case Study, Direct Routing, Microsoft, Microsoft Teams, Teams, Ucaas
CallTower Case Study
CallTower’s Native Microsoft Teams Direct Routing Solution Sales Skyrocket
Calltower, communications, Direct Routing, Microsoft, Microsoft Teams, Native, News, Press Release, Solutions, Teams, Ucaas
CallTower Press Release
3X MRC on Forever Connected Deals
24/7, connectivity, Data, internet, Wireless, Wireless Backup, Wireless Connectivity
Convergia SPIFF
Maximize your Data [Canada]
connectivity, Data, Domestic Data, internet, Redundancy
Convergia SPIFF
A Winning Solution with CCV Webex Calling [Canada]
Cisco, cloud, Cloud Voice, telephony, Voice, WebEx, Webex Calling
Convergia SPIFF
New Ways to Win-CxC SIM Unlimited Data
connectivity, Data, Sim, SIM Card, Unlimited, Unlimited Data, Wireless
Convergia SPIFF
Finish Q4 Strong with CCV HPBX-SIP Bundle
cloud, Cloud Voice, hosted pbx, HPBX, sip, Sip Trunks, telephony, Voice
Convergia SPIFF
Exploring New Possibilities with CCV HPBX
cloud, Cloud Voice, Hosted, hosted pbx, HPBX, telephony, Voice
Convergia SPIFF
Lumen CCS Network Queuing
CCS, Contact Center Solutions, Contact Center Support, Lumen, Network Queuing
Lumen Technologies Data Sheet
One Month Free PSTN Connectivity (USA)
cloud, Cloud Voice, connectivity, Microsoft Teams, PSTN, PSTN Connectivity, Teams, Voice
Convergia SPIFF
We're Offering a Winning Solution (USA)
Cisco, Cisco WebEx, cloud, Voice, WebEx, Webex Calling
Convergia SPIFF
Simple Easy SIP SPIFF
sip, Sip Trunks, Voice
Convergia SPIFF
Cash in Big
connectivity, Data, International Data, Latam, Latin America, One Billing, Pan America, Redundancy, Security, Unified SLA
Convergia SPIFF
Maximize your Data (USA)
Conenctivity, Data, Domestic Data, internet, Security, spiff, Wireless
Convergia SPIFF
Fortifying IT Against Disruption
New whitepaper available for co-branding! Fortifying IT Against Disruption, sponsored by AT&T and Equinix. Partners can add ...
At&t, cloud, Co-Branded, Colocation, Equinix, Hosting, Whitepaper
New whitepaper available for co-branding!  Fortifying IT Against Disruption, sponsored by AT&T and Equinix.  Partners can add their logo by clicking in the top right and can enter their contact information on the last page.
AT&T White Paper
BCN Cloud Firewall Partner’s Choice
BCN, Cloud Firewall, Customer Credit, Partner Promo, Promo, spiff
BCN Telecom Promotion
2H 2020 Connected Security Incentive
Incentive Period: Oct. 1st - Dec. 31st, 2020
Connected, DDOS, incentive, Lumen, Security
Incentive Period: Oct. 1st - Dec. 31st, 2020
Lumen Technologies SPIFF
2H 2020 Lead with Lumen Incentive
Incentive Period: July 1st - Dec. 31st, 2020
incentive, Lumen
Incentive Period: July 1st - Dec. 31st, 2020
Lumen Technologies SPIFF
2H 2020 Digital Business Bundle Incentive
Incentive Period: July 1st - Dec. 31st, 2020
incentive, Lumen
Incentive Period: July 1st - Dec. 31st, 2020
Lumen Technologies SPIFF
2H 2020 Incentives Overview
Incentive Period: July 1st - Dec. 31st, 2020
Incentives, Lumen, Promo
Incentive Period: July 1st - Dec. 31st, 2020
Lumen Technologies Presentation
2H 2020 Large Deal Incentive
Incentive Period: July 1st - Dec. 31st, 2020
incentive, Lumen
Incentive Period: July 1st - Dec. 31st, 2020
Lumen Technologies SPIFF
Managed Enterprise Hosted Collaboration Data Sheet
Collaboration Solution, Hosted, Lumen, Managed
Lumen Technologies Data Sheet
Eliminating IT Sprawl
it, Lumen
Lumen Technologies White Paper
Customer Premises Equipment (CPE)
CPE, Lumen
Lumen Technologies Data Sheet
Encrypted Wavelength
Encrypted, Lumen, Wavelength
Lumen Technologies Data Sheet
Adaptive Network Security
Adaptive Network, Security
Lumen Technologies Data Sheet
Adaptive Network Security Service
Adaptive Network, Lumen, Security
Lumen Technologies Data Sheet
Customer Pitch Deck- Masergy UCaaS Integration With Microsoft Teams
Masergy, Microsoft Teams, Ucaas
Masergy Presentation
Customer Pitch Deck- Managed SD-WAN
Deck, Masergy, Pitch, Powerpoint, PPT, Presentation, SD-WAN
Masergy Presentation
Masergy Case Study - Allied Electronics
Case Study, Customer Success Story
Masergy Case Study
Frost & Sullivan - Radar 2020 report - Managed SD-WAN Services Market for Masergy White Paper
Frost And Sullivan, Report, SD-WAN, white paper
Masergy White Paper
2020 SD-WAN Market Trends Infographic - IDG
2020, IDG, Market Trends, Research Report, SD-WAN
Masergy Research Report
A Q&A on VMware SD-WAN by VeloCloud
CBTS recently put together a three-part webcast series centered on VMware SD-WAN by VeloCloud . The panel, moderated by Channel ...
Remote Work, Saas, SASE, SD-WAN, Velocloud, Vmware, Work From Home
CBTS recently put together a three-part webcast series centered on VMware SD-WAN by VeloCloud. The panel, moderated by Channel Chief Rob Messmer, features VP & CTO-SD-WAN at VMware Craig Connors, CBTS Director of Cloud Networking Jon Lloyd, and CBTS Senior Director of Solution Engineering Matt Douglass. The three-part webcast series breaks down the top questions about VMware SD-WAN by VeloCloud.Read More: https://www.cbts.com/blog/a-qa...
CBTS Blog Article
HISTORICAL & CULTURAL SAGA "The Emotions of America
After Office, Chilee, connectivity, History, HPBX, Latam, Pan-American, webinar
Convergia Webinar (Recorded)
IQ+ Financial Network
Finance, Financial, IQ+
Lumen Technologies Data Sheet
CDN
Cdn, Lumen
Lumen Technologies Data Sheet
Encrypted Wavelength for Healthcare Services
Encrypted Wavelength, Healthcare
Lumen Technologies Data Sheet
Adaptive Networking and IT Solutions for Pharmaceutical Firms
Adaptive Networking, it, Pharmaceutical
Lumen Technologies Data Sheet
Adaptive Networking for Healthcare Providers
Adaptive Networking, Healthcare, Lumen
Lumen Technologies Data Sheet
Lumen: Manufacturing in the Digital Age
Lumen, Manufacturing
Lumen Technologies White Paper
Lumen: Leveraging IT Structure as a Service
it, Lumen
Lumen Technologies White Paper
Lumen: Build a Hyper Connected Bank
Hyper Connected, Lumen
Lumen Technologies White Paper
ACC Business Colocation Battlecard
Agent facing battlecard for AT&T Business Colocation Ecosystem as sold by ACC Business
ACC Business, Colocation
Agent facing battlecard for AT&T Business Colocation Ecosystem as sold by ACC Business
AT&T Partner Collateral
BullsEye Q4 SPIFF
Cash in with BullsEye's Q4 SPIFFs!
Commission, incentive, Promo, spiff
Cash in with BullsEye's Q4 SPIFFs!
BullsEye Telecom SPIFF
Fiber+ Portfolio
Fiber+, Lumen
Lumen Technologies Presentation
Digital Transformation
connectivity, Digital Transformation, Latam, Pan-American, Telarus, Use Case, webinar, Wireless, Wireless Connectivity
Convergia Webinar (Recorded)
Managed Enterprise with Cisco Meraki
Lumen, Managed Enterprise, MECM
Lumen Technologies Data Sheet
Lumen Contact Center Solutions
Contact Center, LCCS, Lumen
Lumen Technologies Presentation
Cisco Hosted Collaboration Solution
Cisco, Hosted
Lumen Technologies Presentation
Lumen: 5 Best Business Practices for VoIP Transitioning
Lumen, voip, Whitepaper
Lumen Technologies White Paper
SD-WAN with Versa Networks
SD-WAN, Versa
Lumen Technologies Data Sheet
Ethernet
ethernet, Lumen
Lumen Technologies Data Sheet
Voice Complete
Lumen, Voice
Lumen Technologies Presentation
Enhancing Your WAN to Match Your Cloud Strategy
Agents, Channel, Cloud Strategy, GTT, Partners, Wan
GTT White Paper
Cloud Connect
Cloud Connect
Lumen Technologies Data Sheet
DDoS Mitigation
DDOS, Lumen, Security
Lumen Technologies Data Sheet
Lumen Voice Complete
Voice
Lumen Technologies Data Sheet
SD-WAN Solutions
SD-WAN
Lumen Technologies Data Sheet
Cloud Connect Dynamic Connections
Cloud Connect, Dynamic, Lumen
Lumen Technologies Data Sheet
Cisco Hosted Collaboration Solutions
Cisco, Lumen, Solutions
Lumen Technologies Data Sheet
SD-WAN with Cisco Meraki
Cisco, Lumen
Lumen Technologies Data Sheet
Voice Enabled Teams
Bcm One, Microsoft, Voice Enabled Teams
P2 telecom, LLC Data Sheet
Technology Expense Management for Nonprofits
Bcm One, Nonprofit, Technology, Technology Solutions, Tem
P2 telecom, LLC Data Sheet
Whitepaper: DIY vs Managed SD-WAN
Bcm One, DIY, Managed, managed sdwan, SD-WAN
P2 telecom, LLC White Paper
Whitepaper: Voice for Teams Solution For Zoom Woes
Bcm One, Solution, Technology Solutions, Voice Enabled Teams
P2 telecom, LLC White Paper
Whitepaper: What to Look For in SD-WAN
Bcm One, SD-WAN, Technology Solutions
P2 telecom, LLC White Paper
Whitepaper: What Goes into an SD-WAN Implementation Plan?
Bcm One, SD-WAN, Whitepaper
P2 telecom, LLC White Paper
BCM One deploys a UCaaS solution fast so insurance company employees can work from home.
Bcm One, Remote Work, Ucaas, Working From Home
P2 telecom, LLC Case Study
Lumen: Global Trend Report
it, Lumen, Whitepaper
Lumen Technologies White Paper
Cisco Webex Collaboration
Cisco, Cisco WebEx, Collaboration, WebEx
CBTS Product Literature
GTT Modular Client Deck
GTT
GTT Presentation
Work-from-Anywhere Study: New Business Needs Increase Urgency for SD-WAN
Research Paper, SD-WAN, Work From Anywhere, ZK
Masergy Research Report
CallTower named one of IndustryWired’s ‘Top 20 Companies with Most Disruptive Solutions in 2020’
https://www.calltower.com/name...
Calltower, IndustryWired, Press Release, Solutions, Top Companies, Ucaas
https://www.calltower.com/name...
CallTower Press Release
Hit it Out of the Park with SD-WAN!
Hit it Out of the Park with SD-WAN! Check out our SD-WAN Bundles!!
Bundle, incentive, promotion, SD-WAN
Hit it Out of the Park with SD-WAN! Check out our SD-WAN Bundles!!
BullsEye Telecom Promotion
Cisco Partnership
Cisco, Cisco Meraki, Viptela
CBTS Product Literature
Historical and Cultural Saga “Las Emociones de América"
After Office, chile, History
Convergia Webinar (Recorded)
Lumen Network Map
A map of Lumen fiber lines.
Lumen, Map
A map of Lumen fiber lines.
Lumen Technologies Data Sheet
Work From Home Bundles
Cisco, Cisco Meraki, Collaboration, Naas, Remote Work, SD-WAN, Velocloud, Work From Home
CBTS Promotion
Revamping an outdated network with SD-WAN and NaaS
Growth, and having a plan to achieve it, is critical for any enterprise. However, growing your business is difficult when aging ...
Cisco Meraki, Naas, network, SD-WAN, Velocloud
Growth, and having a plan to achieve it, is critical for any enterprise. However, growing your business is difficult when aging technology, an outdated network, and thinly-stretched IT resources are holding you back. The Kleingers Group, a civil engineering, transportation, land surveying, and landscape architecture firm with approximately 120 employees and offices in Cincinnati, Dayton, Columbus, and Louisville, had a similar issue. Read More: https://www.cbts.com/blog/reva...
CBTS Blog Article
Lumen Company Overview
CenturyLink, Lumen, Technology
Lumen Technologies Data Sheet
Getting Started – Control Hub Overview Webex Calling
Cisco, Cisco WebEx, cloud, Voice, WebEx, Webex Calling
Convergia Video
Webex Calling admin portal – Modifying the call queue profile
Admin Portal, Call Queue, Cisco, Cisco WebEx, cloud, Voice, WebEx, Webex Calling
Convergia Video
Patagonland
cloud, hosted pbx, HPBX, Voice
Convergia Case Study
Technical Guide - Prepare your organization's network for Microsoft Teams
Calltower, Guide, Microsoft Office, Microsoft Teams, Office365, Teams, Technical Guide, Ucaas
CallTower Data Sheet
Moura Group
connectivity, Data, Networking, Security
Convergia Case Study
Check Point CloudGuard Connect
Check Point, Cloud Security, CloudGuard, Connect, Saas, SASE, Security
CBTS Product Literature
Expert breakdown webcast series: Microsoft Teams in the Big Picture
Team collaboration is evolving quickly as companies strive to maintain smooth operations and meaningful interactions, whether ...
Cisco, Cisco WebEx, Direct Route, Microsoft, Microsoft Teams, Microsoft Teams Direct Routing, Remote Work, Teaming, WebEx, WebEx Teams, Work From Home
Team collaboration is evolving quickly as companies strive to maintain smooth operations and meaningful interactions, whether working from home or utilizing traditional office environments. Service providers, master agents, partners, and customers alike are exploring new tools and channel options with a multitude of questions about the future of communication. To tackle these questions and help you navigate the solutions, CBTS will host a three-part webcast series during which our experts will break down Microsoft Teams in the Big Picture. Read more: https://www.cbts.com/blog/expe...
CBTS Blog Article
Three Lessons from Smart City Pioneers
MetTel is in a unique position to see many Smart City projects from proposal to implementation. We’ve put together ...
Smart City
MetTel is in a unique position to see many Smart City projects from proposal to implementation. We’ve put together recommendations for cities looking to learn from successful Smart City pioneers. Read the white paper to learn how innovative cities across the U.S. are implementing Smart City initiatives. Interested in learning more about MetTel’s Smart City initiatives? Read our blog, Answers to Three Common Smart City Questions. DOWNLOAD
MetTel White Paper
Special Limited Time Pricing - Facial Recognition and Temperature Scanner
Biometric, Camera, Limited Time, Scanner, Special Pricing, Temperature
Comm-Core Product Literature
Facial Recognition and Temperature Scanner
Ai, Biometric, Camera, Scanner, Solution, Stand, Temperature
Comm-Core Product Literature
NEW BCN SD-WAN Partner’s Choice Promotion
Terms and Conditions: http://www.bcntele.com/wp-cont...
BCN, Promo, promotion, Sdwan, spiff
Terms and Conditions: http://www.bcntele.com/wp-cont...
BCN Telecom Promotion
Smart Numbers
Applications, Numbers, Programmable
Vonage Webinar (Recorded)
Webex calling Auto attendants: Modifying the Profile
Auto Attendant, Cisco, Cisco WebEx, cloud, HPBX, Voice, WebEx
Convergia Video
ACC Business Colocation Incentive
Earn up to 2XMRC on qualifying new sales of the AT&T Colocation Ecosystem as by ACC Business! Terms & Conditions found here: ...
ACC Business, Colocation, incentive
Earn up to 2XMRC on qualifying new sales of the AT&T Colocation Ecosystem as by ACC Business!  Terms & Conditions found here: https://att.conveychannel.com/view/content/10nyb
AT&T SPIFF
CCV Webex Calling
Cisco, cloud, hosted pbx, HPBX, Teams, Voice, WebEx
Convergia Video
Optimizing Patient Care with Triage Solutions
Cloud Healthcare, Healthcare
Vonage Webinar (Recorded)
Convergia Columbia!
cloud, Columbia, connectivity, Data & Security, Pan-America, PanAmerican, Voice
Convergia Video
Digi EX15 Cellular Extender
Backup, connectivity, CxC Router, LTE Speed, Router, Wireless, Wireless Backup, Wireless Connectivity
Convergia Video
CallTower Ranked Among World’s Most Elite 501 Managed Service Providers (MSP)
https://www.calltower.com/calltower-ranked-among-worlds-most-elite-501-managed-service-providers/
Calltower, CT Text, GCC High, Msp, Press Release, Service Provider
https://www.calltower.com/calltower-ranked-among-worlds-most-elite-501-managed-service-providers/
CallTower Press Release
Convergia Cloud Voice Webex Calling
Cisco, cloud, Voice, WebEx, Webex Calling
Convergia Video
Integrations that Matter to your Customers
Contact Center, Integrations
Vonage Webinar (Recorded)
International Data
Data, International Data, local billing, Local Currency, Unified SLA
Convergia Product Literature
Momentum Telecom Cloud Connect
Wherever you are, the cloud is always in reach with Cloud Connect from Momentum Telecom.
cloud, Connect, connectivity, Data, internet, network
Wherever you are, the cloud is always in reach with Cloud Connect from Momentum Telecom.
Momentum Telecom Product Literature
Momentum Telecom Honored with 2020 Unified Communications Product of the Year Award
https://momentumtelecom.com/press-releases/momentum-telecom-honored-with-2020-unified-communications-product-of-the-year-award/
Collaboration, Microsoft, Mobility, MS Teams, Remote, Teams
https://momentumtelecom.com/press-releases/momentum-telecom-honored-with-2020-unified-communications-product-of-the-year-award/
Momentum Telecom Press Release
Ooma Office - Q3 Promo - Earn up to 6x!
Check out Ooma's Q3 (Aug-Oct) promotion for Ooma Office and how you can earn up to 6x!
Business Phone, cloud, Smb, uc, Ucaas, voip
Check out Ooma's Q3 (Aug-Oct) promotion for Ooma Office and how you can earn up to 6x!
Ooma SPIFF
Ooma Enterprise - Q3 Promo - Earn up to 6x!
Check out Ooma Enterprise promotion for Q3 (Aug-Oct) and learn how to earn up to 6x!
API, Broadband, Business Phone, cloud, Enterprise, Hybrid, International, sip, Smb, uc, Ucaas, voip
Check out Ooma Enterprise promotion for Q3 (Aug-Oct) and learn how to earn up to 6x!
Ooma SPIFF
Managed SD-WAN: A Compelling Case for Enterprises
IDC predicts that worldwide spending on digital transformation (DX) technologies will expand at a compound annual growth rate ...
GTT, Managed Services, SD-WAN
IDC predicts that worldwide spending on digital transformation (DX) technologies will expand at a compound annual growth rate (CAGR) of 17.9% through 2021 to more than $2.1 trillion. IDC believes that becoming digital native is mandatory to compete in today's business environment. Enterprises adopting DX will experience improved operational efficiencies, create opportunities for new revenue streams, and enhance customer experience.
GTT White Paper
Conversational AI for Business Communication
Ai, Contact Center, virtual, Virtual Assistant
Vonage Webinar (Recorded)
Get Back to Basics with Express and Elevate
Contact Center
Vonage Webinar (Recorded)
BCI Sell Sheet
Business Class Internet. Providing fast, reliable upload and download speeds.
1 Gig, Data, internet, Symmetrical Speeds
Business Class Internet. Providing fast, reliable upload and download speeds.
RCN Business Product Literature
Thermal Camera
Camera, Temperature, Thermal, Thermal Camera
Comm-Core Product Literature
ServiceNow and Vonage Contact Center
Contact Center, Service Now
Vonage Webinar (Recorded)
Moving from the Classroom to the Cloud
cloud, Distance Learning, Education, Virtual Learning
Vonage Webinar (Recorded)
Innovating the Contact Center with Salesforce
Contact Center, Integrations
Vonage Webinar (Recorded)
Advantages of a Flexible Communications Platform
communications, Flexible Communications, Full Stack, Platform
Vonage Webinar (Recorded)
Anatomy of a Deal
Closing Deals, Contact Center, Deal, Ucaas
Vonage Webinar (Recorded)
Vonage Q3'2020 SPIFF
incentive, spiff, Vonage
Vonage SPIFF
CallTower Launches Native SMS Texting for Microsoft Teams Direct Routing
https://www.calltower.com/native-sms-texting-for-microsoft-teams-direct-routing/
Calltower, CT Text, Microsoft Teams, Sms, Text
https://www.calltower.com/native-sms-texting-for-microsoft-teams-direct-routing/
CallTower Press Release
CallTower launches Microsoft Teams integration with popular CRM software
https://www.calltower.com/calltower-launches-microsoft-teams-integration-with-popular-crm-software/
Calltower, CRM, Microsoft, Press Release, Teams, Ucaas
https://www.calltower.com/calltower-launches-microsoft-teams-integration-with-popular-crm-software/
CallTower Press Release
The GTT SD-WAN Family Album
GTT, SD-WAN
GTT Case Study
Secure Remote Access
GTT, Remote Access, Security
GTT Data Sheet
Convergia Express Route
Azure, Azure Express Route, cloud, connectivity, Express Route
Convergia Video
Why Masergy - Customer Pitch Deck
Masergy, Pitch Deck
Masergy Presentation
Manufacturing Vertical Video
Manufacturing, Masergy, Vertical, Video
Masergy Video
Manufacturing Vertical Pitch Deck
Manufacturing, Pitch Deck, PPT, Vertical
Masergy Presentation
Legal Professional Services Vertical Video
Legal, Masergy, Professional Services, Vertical, Video
Masergy Video
Legal Professional Services Vertical Pitch Deck
Legal, Pitch Deck, PPT, Professional Services, Vertical
Masergy Presentation
Healthcare Vertical Video
Healthcare, Masergy, Vertical, Video
Masergy Video
Healthcare Vertical Pitch Deck
Healthcare, Pitch Deck, PPT, Vertical
Masergy Presentation
Financial Vertical Video
Financial, Masergy, Vertical, Video
Masergy Video
Financial Vertical Pitch Deck
Financial, Pitch Deck, PPT, Vertical
Masergy Presentation
Designing the new leadership in Covid times
Covid, covid-19, Leadership, Stanford
Convergia Webinar (Recorded)
Coming Soon to UCaaS in 2021
Wed, Dec 9th, 2020 11:30 AM - 12:15 PM EST
For more information: https://info.calltower.com/pre...
2021, Calltower, Event, New Year, Preview, Ucaas, webinar
For more information: https://info.calltower.com/pre...
CallTower Live Webinar
Test
Thu, Oct 29th, 2020 12:00 PM - 1:00 PM CDT
Test
Test
Test
Convey Services Live Webinar
Expert Breakdown: Microsoft Teams in the Big Picture Series 3.3
Wed, Sep 30th, 2020 1:00 PM - 2:00 PM EDT
Expert Breakdown: Microsoft Teams in the Big Picture Series 3.3 Live Panel: What do collaboration tools mean to the new ...
Cisco, Collaboration, Direct Route, Microsoft Teams, Micrsoft, Remote Work, Teaming, WebEx, WebEx Teams, Work From Home
Expert Breakdown: Microsoft Teams in the Big Picture Series 3.3 Live Panel: What do collaboration tools mean to the new work-from-home paradigms? Date: September 30, 1 p.m. EDT Moderator: Rob Messmer – VP of Sales and Channel Chief Live Panel: Bryan Wilson – Cisco Cloud Calling Specialist, Jon Lloyd – CBTS Director of Cloud Networking, Matt Douglass – CBTS Sr. Director of Solution Engineering Link: https://go.cbts.com/expert-breakdown-microsoft-teams-in-the-big-picture-3.3
CBTS Live Webinar
Expert Breakdown: Microsoft Teams in the Big Picture Series 3.2
Wed, Sep 23rd, 2020 1:00 PM - 1:30 PM EDT
Expert Breakdown: Microsoft Teams in the Big Picture Series 3.2 Technical deep dive into Cisco Webex Teams, Microsoft Teams ...
Cisco, Collaboration, Microsoft, Microsoft Teams, Microsoft Teams Direct Route, Remote Work, Teaming, Teams, WebEx, WebEx Teams, Work From Home
Expert Breakdown: Microsoft Teams in the Big Picture Series 3.2 Technical deep dive into Cisco Webex Teams, Microsoft Teams Direct Route, and UCaaS Date: September 23, 1:30 p.m. EDT Speakers: Chris Pope – CBTS Director of Solution Design, Matt Douglass – CBTS Sr. Director of Solution Engineering Link: https://go.cbts.com/expert-breakdown-microsoft-teams-in-the-big-picture-3.2
CBTS Live Webinar
Expert Breakdown: Microsoft Teams in the Big Picture Series 3.1
Wed, Sep 16th, 2020 1:00 PM - 1:30 PM EDT
Expert Breakdown: Microsoft Teams in the Big Picture Series 3.1 Comparing major collaboration platforms and how they ...
Cisco, Collaboration, Microsoft, Microsoft Direct Route, Microsoft Teams, Remote Work, Teaming, Ucaas, Work From Home
Expert Breakdown: Microsoft Teams in the Big Picture Series 3.1 Comparing major collaboration platforms and how they integrate with UCaaS Date: September 16, 1:30 p.m. EDT Speaker: Justin Rice – CBTS Senior Solutions Architect, Matt Douglass – CBTS Sr. Director of Solution Engineering and Alex Broome – CBTS Senior Sales Engineer Link: https://go.cbts.com/expert-bre...
CBTS Live Webinar