MetTel
| Website: | http://mettel.net |
| Name: | Tim Hanley |
| Email: |
MetTel is a leading provider of global digital transformation and communications from a single source for enterprise customers and government. By converging all communications over a proprietary network, MetTel enables enterprise companies to easily deploy and manage technology-driven voice, data, wireless and cloud solutions nationwide. With award-winning innovations and customer care, MetTel delivers all communications support within a fully managed service that simplifies operations, improves business efficiency and productivity, and reduces costs. For more information visit mettel.net. MetTel: Connect smarter.
Your Partner for Profitability
At MetTel, we understand the inherent complexities of working with multiple telecom providers. That's why we offer the convenience of partnering with a single carrier for a complete suite of traditional and advanced voice and data services nationwide. MetTel provides an unparalleled level of agent support, a robust online portal, and industry-leading commissions, bonuses, and residual payments.
Customizable Communications Solutions for Enterprise to SMB Customers
State-of-the-Art Applications
MetTel equips our agents with extensive and easy-to-use online tools. The web-based applications facilitate the entire lifecycle of the client engagement, from prospecting opportunities to monitoring customers' services requests.
- MetTel's Commission Estimator allows agents to look up commission and residual levels for individual NPA-NXX codes and upload bulk queries.
- The Commission Tracker provides detailed reports on current and historical payments
- Real-time access to client status reports
- Robust client-driven online telecom management portal
Extensive Agent Care
MetTel has designed a unique agent support structure to ensure our sales partners are equipped with the necessary tools and expertise to generate and sustain business.
Dedicated Agent Manager
- Provides support throughout the sales cycle
- Equips agents with appropriate sales deck and training materials
- Engages Subject Matter Experts to provide technical expertise
New Client Services
- Project manages rollouts for large, national accounts
- Partners with Pre-Migration team to receive and process all orders and pre migration issues
Customer Support
- 24x7x365 coverage
- Proactive status updates to key stakeholders
Video
Customer Story with SCI: How Infrastructure Supports Customer Engagement
John Del Mixon, VP of IT for Service Corporation International (SCI), speaks about how MetTel helps with SaaS in the back-end systems, increases their network security and enhances interactions with customer engagement.
