Meet Five9 Channel Team
Five9
Five9
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| Website: | https://www.five9.com |
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Description
Create Powerful Customer Connections
Five9 is the most trusted Intelligent Cloud Contact Center Software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
We help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect:
Get a complete set of integrated capabilities. Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems.
Leverage extensive cloud expertise. With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.
Benefit from a secure, reliable, and scalable contact center. Our software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.
Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.
Gain a trusted partner. We take the time to understand our customers' requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.
Five9 - Presentations & Webinars
 Webinar (Recorded)
Register Now Summary
The contact center can be a complex environment. It's important you understand the issues your prospects are facing and what you can do to help solve them. That's why we put together an educational series to help you better understand your prospects' pain points and the ...
Ccaas, Contact Center, Cti, Five9, webinar
Register NowSummary
The contact center can be a complex environment. It's important you understand the issues your prospects are facing and what you can do to help solve them. That's why we put together an educational series to help you better understand your prospects' pain points and the Five9 solution.
Once logged in, you can use the chapters feature to skip around and tune into the topics that interest you the most. We'll be discussing:
Why your prospects should leave on-prem, and quicklyHow to tell when a prospect is ready to integrate their contact center with their CRMA high-level summary of the Salesforce-Five9 integrationWorkforce optimization (WFO): what it is, why your prospect cares, and the robust array of Five9 solutions
Register now and learn how you can grow your CCaaS sales with Five9.
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All Posts
Post Subtypes
Topics
____CARFAX Case Study
zzzzzCARFAX Case Study
Driving Faster Customer Service
CARFAX owns the world's largest vehicle history database. Their vehicle history reports help millions of customers every day to confidently ...
0
Case-Study-Case-Study
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CARFAX owns the world's largest vehicle history database. Their vehicle history reports help millions of customers every day to confidently shop, buy, own, and sell used cars. In their Centreville, VA location they have 150 agents in customer service and sales who on a daily basis assist customers, dealers, banks, insurance agents and service shops to interpret a vehicle's past. Salesforce's CRM (customer relationship management) platform has been integral to CARFAX's sales and customer service teams.
CARFAX Case Study
Case Study
CARFAX owns the world's largest vehicle history database. Their vehicle history reports help millions of customers every day to confidently shop, ...
____Five9 Channel Sales Insights: How to...
zzzzzFive9 Channel Sales Insights: How to...
Register NowSummary The contact center can be a complex environment. It's important you understand the issues your prospects are facing and ...
1
Webinar--Recorded--Webinar--Recorded-
jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-Cti jplist-topic-Five9 jplist-topic-webinar
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0.286825
Register NowSummary
The contact center can be a complex environment. It's important you understand the issues your prospects are facing and what you can do to help solve them. That's why we put together an educational series to help you better understand your prospects' pain points and the Five9 solution.
Once logged in, you can use the chapters feature to skip around and tune into the topics that interest you the most. We'll be discussing:
Why your prospects should leave on-prem, and quicklyHow to tell when a prospect is ready to integrate their contact center with their CRMA high-level summary of the Salesforce-Five9 integrationWorkforce optimization (WFO): what it is, why your prospect cares, and the robust array of Five9 solutions
Register now and learn how you can grow your CCaaS sales with Five9.
Five9 Channel Sales Insights: How to Grow CCaaS Sales with Five9
Webinar (Recorded)
Register NowSummary The contact center can be a complex environment. It's important you understand the issues your prospects are facing and what you ...
____Five9 and Google
zzzzzFive9 and Google
Five9 and Google partner to allow enterprises to improve the customer ...
The combined capabilities of Five9 Genius and Google Contact Center AI make it easy for organizations to leverage data and intelligence to ...
2
Data-Sheet-Data-Sheet
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The combined capabilities of Five9 Genius and Google Contact Center AI make it easy for organizations to leverage data and intelligence to deliver a better customer and agent experience.
Five9 and Google
Data Sheet
The combined capabilities of Five9 Genius and Google Contact Center AI make it easy for organizations to leverage data and intelligence to deliver a ...
____Top 10 Reasons to Move Your Contact...
zzzzzTop 10 Reasons to Move Your Contact...
The contact center infrastructure market is undergoing a major revolution, moving from complex, on premise, multi-vendor technology to easy ...
3
White-Paper-White-Paper
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The contact center infrastructure market is undergoing a major revolution, moving from complex, on premise, multi-vendor technology to easy to use, all in one software suites in the cloud. But is moving your contact center to the cloud right for your business? Find out more about the top 10 reasons why business like yours are moving to the cloud.
Top 10 Reasons to Move Your Contact Center to the Cloud
White Paper
The contact center infrastructure market is undergoing a major revolution, moving from complex, on premise, multi-vendor technology to easy to use, ...
Five9 Supervisor Plus
Five9 Supervisor Plus
Spring Release 18
Give supervisors everything they need to understand what is happening in today's digital contact center to take action to maximize the ...
4
Data-Sheet-Data-Sheet
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243649
243649
Give supervisors everything they need to understand what is happening in today's digital contact center to take action to maximize the customer experience, increase sales, and get the most out of your agents.
Five9 Supervisor Plus
Data Sheet
Give supervisors everything they need to understand what is happening in today's digital contact center to take action to maximize the customer ...
Five9 Performance Dashboard
Five9 Performance Dashboard
Spring Release 18
Maximize Everybody's Contribution to Success
5
Data-Sheet-Data-Sheet
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243648
Maximize Everybody's Contribution to Success
Five9 Global Voice
Five9 Global Voice
Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. ...
6
Data-Sheet-Data-Sheet
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243647
243647
Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver amazing customer experiences anywhere in the world with carrier grade voice quality.
Five9 Global Voice
Data Sheet
Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to ...
Five9 Engagement Workflow
Five9 Engagement Workflow
Spring Release 18
Five9 delivers a powerful customer engagement workflow engine that leverages available customer data and context to find the right agent ...
7
Data-Sheet-Data-Sheet
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243646
Five9 delivers a powerful customer engagement workflow engine that leverages available customer data and context to find the right agent and guide that agent so they can provide seamless resolution to sales and service issues.
Five9 Engagement Workflow
Data Sheet
Five9 delivers a powerful customer engagement workflow engine that leverages available customer data and context to find the right agent and guide ...
A Practical Guide to AI in the Contact Center
A Practical Guide to AI in the Contact Center
Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But ...
8
eBook-eBook
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214376
A Practical Guide to AI in the Contact Center
eBook
Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you ...
The Inevitable Healthcare IT Shift to Cloud
The Inevitable Healthcare IT Shift to Cloud
The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology ...
9
eBook-eBook
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214330
The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology for a great digital transformation. Now, we face the difficult task of putting together the right pieces.
The Inevitable Healthcare IT Shift to Cloud
eBook
The future of healthcare is at our doorstep, and cloud plays an important part in that future. With cloud, we have collaborative technology for a ...
Depend on the Five9 Cloud
Depend on the Five9 Cloud
Moving on premises solutions to the cloud is compelling for a number of reasons but there are still some areas of potential risk around ...
10
White-Paper-White-Paper
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214329
214329
Moving on premises solutions to the cloud is compelling for a number of reasons but there are still some areas of potential risk around picking the right vendor. This white paper is designed to help you assess and evaluate the Five9 cloud solutions as viable replacements for on premises contact center infrastructure. It was written to provide an understanding of how Five9 software development and company processes meet the reliability, scalability, security, and quality requirements of your contact center.
Depend on the Five9 Cloud
White Paper
Moving on premises solutions to the cloud is compelling for a number of reasons but there are still some areas of potential risk around picking the ...
Smarter Support for the Complex Conversations
Smarter Support for the Complex Conversations
By the time your customer calls your business, they've likely exhausted several other channels. Over the past six years, voice has ...
11
eBook-eBook
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194534
By the time your customer calls your business, they've likely exhausted several other channels. Over the past six years, voice has transitioned to primarily an escalation channel. Other digital channels now comprise most initial interactions. Customers search for their answers through self-service on your website and via online forums.
Smarter Support for the Complex Conversations
eBook
By the time your customer calls your business, they've likely exhausted several other channels. Over the past six years, voice has transitioned to ...
An IT Checklist for Cloud Based Global...
An IT Checklist for Cloud Based Global...
Moving from on premises solutions to the cloud is no easy task and it is important to do your research when doing so. When assessing ...
12
White-Paper-White-Paper
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159129
An IT Checklist for Cloud Based Global Architecture Solutions
White Paper
Moving from on premises solutions to the cloud is no easy task and it is important to do your research when doing so. When assessing vendors, it can ...
Digital Transformation eBook
Digital Transformation eBook
Summer Release '17
Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the ...
13
eBook-eBook
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158889
158889
Digital Transformation eBook
eBook
Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the purpose of this ...
Five9 and Skype For Business Integration
Five9 and Skype For Business Integration
Leverage your subject matter experts in your enterprise to provide extraordinary customer experiences
14
Data-Sheet-Data-Sheet
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154286
Leverage your subject matter experts in your enterprise to provide extraordinary customer experiences
Five9 and Skype For Business Integration
Data Sheet
Leverage your subject matter experts in your enterprise to provide extraordinary customer experiences
Data Sheet - Five9 and Zendesk Integrated Solution
Data Sheet - Five9 and Zendesk Integrated Solution
Five9 features integrated solution with Zendesk Contact Center
With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a worldclass experience for every ...
15
Data-Sheet-Data-Sheet
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With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a worldclass experience for every customer interaction.
Data Sheet - Five9 and Zendesk Integrated Solution
Data Sheet
With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a worldclass experience for every customer ...
Datasheet- Integrate With Oracle RightNow Cloud...
Datasheet- Integrate With Oracle RightNow Cloud...
Five9 delivers a more meaningful customer experience, every time
Five9 easily connects to Oracle RightNow Cloud Service, creating a single, powerful customer experience ecosystem that helps organizations ...
16
Article-Article
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160973
Five9 easily connects to Oracle RightNow Cloud Service, creating a single, powerful customer experience ecosystem that helps organizations keep clients happy-and improve the bottom line.
Datasheet- Integrate With Oracle RightNow Cloud Service
Article
Five9 easily connects to Oracle RightNow Cloud Service, creating a single, powerful customer experience ecosystem that helps organizations keep ...
Datasheet - Integrate With Salesforce
Datasheet - Integrate With Salesforce
Five9 accelerates results with superior customer connections
Engage with customers through voice, email, and chat - all within a single Salesforce Lightning desktop.
17
Article-Article
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160972
Engage with customers through voice, email, and chat - all within a single Salesforce Lightning desktop.
Datasheet - Integrate With Salesforce
Article
Engage with customers through voice, email, and chat - all within a single Salesforce Lightning desktop.
Datasheet- Inbound Cloud Contact Center
Datasheet- Inbound Cloud Contact Center
Simplicity for the Business User. Rich Functionality for the Enterprise.
When a customer calls your business, they are not only expecting their question to be answered, but to also be handled in a timely manner. ...
18
Product-Literature-Product-Literature
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160970
When a customer calls your business, they are not only expecting their question to be answered, but to also be handled in a timely manner. The longer an issue takes to be resolved, the more likely you will end up with an upset customer. At Five9, we understand how important this is to your business and strive to empower your agents to deliver a superior customer experience.
Datasheet- Inbound Cloud Contact Center
Product Literature
When a customer calls your business, they are not only expecting their question to be answered, but to also be handled in a timely manner. The longer ...
Datasheet - Outbound Cloud Contact Center
Datasheet - Outbound Cloud Contact Center
Power Your Sales Performance and Triple Your Productivity
Improve your sales performance and empower your agents to be more productive.
19
Product-Literature-Product-Literature
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160969
160969
Improve your sales performance and empower your agents to be more productive.
Datasheet - Outbound Cloud Contact Center
Product Literature
Improve your sales performance and empower your agents to be more productive.
Datasheet- Five9 Blended Cloud Contact Center
Datasheet- Five9 Blended Cloud Contact Center
Triple Your Productivity While Improving Customer Satisfaction
Finally, your contact center can move as fast as your business. The Five9 Intelligent Cloud Contact Center gives your agents the tools they ...
20
Product-Literature-Product-Literature
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160967
Finally, your contact center can move as fast as your business. The Five9 Intelligent Cloud Contact Center gives your agents the tools they need to make powerful customer connections while delivering the results your business requires.
Datasheet- Five9 Blended Cloud Contact Center
Product Literature
Finally, your contact center can move as fast as your business. The Five9 Intelligent Cloud Contact Center gives your agents the tools they need to ...
2020 3X MRR SPIFF
2020 3X MRR SPIFF
Easiest and most achievable SPIFF in the industry! Contact your Five9 ...
Easiest and most achievable SPIFF in the industry! Contact your Five9 Channel Manager to find out why.
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SPIFF-SPIFF
jplist-topic-Ccaas jplist-topic-Contact-Center jplist-topic-spiff
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353573
Easiest and most achievable SPIFF in the industry!
Contact your Five9 Channel Manager to find out why.
2020 3X MRR SPIFF
SPIFF
Easiest and most achievable SPIFF in the industry! Contact your Five9 Channel Manager to find out why.
2020 Customer Success Stories
2020 Customer Success Stories
The following customer stories and quotes highlight the challenges our customers have faced, and shares how Five9's passion and ...
22
Case-Study-Case-Study
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364550
The following customer stories and quotes highlight the challenges our customers have faced, and shares how Five9's passion and determination helped our customers succeed in their businesses.
2020 Customer Success Stories
Case Study
The following customer stories and quotes highlight the challenges our customers have faced, and shares how Five9's passion and determination helped ...
Five9 Customer Support
Five9 Customer Support
In addition to providing cutting-edge cloud contact center technology, Five9 creates partnerships and works in lockstep with customers to ...
23
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In addition to providing cutting-edge cloud contact center technology, Five9 creates partnerships and works in lockstep with customers to support their success and growth. When a customer needs assistance moving its contact center to the cloud, requests support for a technical issue, or has an urgent need, Five9 subject matter experts are always ready to assist and resolve any problems.
Five9 Customer Support
Data Sheet
In addition to providing cutting-edge cloud contact center technology, Five9 creates partnerships and works in lockstep with customers to support ...
Five9 Digital Outreach
Five9 Digital Outreach
Outbound calling is a powerful tool for proactive engagement, especially for sales and collections organizations. If you fail to connect, ...
24
Data-Sheet-Data-Sheet
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364612
Five9 Digital Outreach
Data Sheet
Outbound calling is a powerful tool for proactive engagement, especially for sales and collections organizations. If you fail to connect, however, ...
Five9 Summer Release 2020
Five9 Summer Release 2020
Five9 Intelligent Cloud Contact Center Summer Release 2020 introduces Five9 Digital Engagement to help you provide a digital-first ...
25
Data-Sheet-Data-Sheet
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364471
Five9 Summer Release 2020
Data Sheet
Five9 Intelligent Cloud Contact Center Summer Release 2020 introduces Five9 Digital Engagement to help you provide a digital-first omnichannel ...
Five9 Operational Intelligence
Five9 Operational Intelligence
Improve Organizational Alignment and Agility with a Unified View of Performance
26
Data-Sheet-Data-Sheet
jplist-topic-Ccaas jplist-topic-Five9
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364643
364643
Improve Organizational Alignment and Agility with a Unified View of Performance
Five9 Operational Intelligence
Data Sheet
Improve Organizational Alignment and Agility with a Unified View of Performance
Five9 Proactive Intelligence
Five9 Proactive Intelligence
Increase Customer Satisfaction with Automated Omnichannel Outbound Notification
27
Data-Sheet-Data-Sheet
jplist-topic-Ccaas jplist-topic-Five9
0
364674
364674
Increase Customer Satisfaction with Automated Omnichannel Outbound Notification
Five9 Proactive Intelligence
Data Sheet
Increase Customer Satisfaction with Automated Omnichannel Outbound Notification
28
Data-Sheet-Data-Sheet
jplist-topic-Ccaas jplist-topic-Five9
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364705
364705
Respond Proactively to Social Media Mentions
Five9 Professional Services
Five9 Professional Services
Collaborating to ensure a successful implementation and ongoing success
29
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364736
Five9 Professional Services
Data Sheet
Collaborating to ensure a successful implementation and ongoing success
Five9 MPLS Agent Connect
Five9 MPLS Agent Connect
Improve call quality and guaranteed available bandwidth with private, dedicated connectivity
30
Data-Sheet-Data-Sheet
jplist-topic-Ccaas jplist-topic-Five9
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364768
364768
Improve call quality and guaranteed available bandwidth with private, dedicated connectivity
Five9 MPLS Agent Connect
Data Sheet
Improve call quality and guaranteed available bandwidth with private, dedicated connectivity
10 Tips for Engaging WFH Agents
10 Tips for Engaging WFH Agents
Today's contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business ...
31
Data-Sheet-Data-Sheet
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0
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364799
Today's contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience.
10 Tips for Engaging WFH Agents
Data Sheet
Today's contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity ...
Five9 FastTrack Deployment
Five9 FastTrack Deployment
Accelerate remote agent deployment in emergency situations
32
Data-Sheet-Data-Sheet
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364830
Accelerate remote agent deployment in emergency situations
Five9 FastTrack Deployment
Data Sheet
Accelerate remote agent deployment in emergency situations
33
Infographic-Infographic
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364861
Q420 SPIFF
Q420 SPIFF
Easiest and most achievable SPIFF in the industry! Contact your Five9 ...
To support the Five9 partner ecosystem and X-Factor Partner Program, Five9 is offering referral partners in good standing the opportunity ...
34
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431846
To support the Five9 partner ecosystem and X-Factor Partner Program, Five9 is offering referral partners in good standing the opportunity to earn even more incentives for opportunities closed by December 31, 2020.
Q420 SPIFF
SPIFF
To support the Five9 partner ecosystem and X-Factor Partner Program, Five9 is offering referral partners in good standing the opportunity to earn ...
Partner with Five9 to Make a Difference!
Partner with Five9 to Make a Difference!
In the true spirit of the upcoming holidays, we are asking our exceptional partner community to help us spread holiday cheer and goodwill. ...
35
Blog-Article-Blog-Article
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In the true spirit of the upcoming holidays, we are asking our exceptional partner community to help us spread holiday cheer and goodwill. Five9 will be donating to a select group of worthy charitable organizations and we'd like you to partner with Five9 to help determine the donations. CLICK HERE to select the nonprofit you'd like to support. Your vote counts and together we can make a difference. Thank you for a great 2020. Happiest of holidays to you and your family!
Partner with Five9 to Make a Difference!
Blog Article
In the true spirit of the upcoming holidays, we are asking our exceptional partner community to help us spread holiday cheer and goodwill. Five9 will ...
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