Star2Star
Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Star2Star's award-winning, patented network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses that require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's Business Voice+ architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider the Business Voice solution the optimal choice.
With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider, ranked in the Frost Radar in the North American Hosted IP Telephony and UCaaS Industry report, and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last six years.
Blog Article
Why Small Business Phone Systems Need Service Insight
The customer experience has emerged as a top business driver in recent years. This is a trend that was already picking up steam heading into 2020, and was greatly accelerated by the outbreak of COVID-19. Now more than ever, companies are expected to provide first class experiences at every turn.
Related: Are You With The Right VoIP Provider?
Many small businesses today are struggling to implement strong CX measures into their customer touchpoints. Oftentimes, this is because small business phone systems lack integration with customer analytics - making it difficult to identify and improve service issues.
Introducing Service Insight For Small Business Phone Systems
Service Insight is an innovative twist on contact center capabilities that emphasizes customer engagement tools. A Service Insight solution provides extensive analytics and connectivity workflows to teams within an organization to help gain better visibility into the overall customer experience. For instance, tracking a customer's experience across multiple departments, such as Customer Service, Billing, and Sales, is made easier with Service Insight.
Related: The Latest Updates You Need For Your Business Phone System
For the small business, this added layer of synchronization can improve the overall customer experience and give an impression of superior service. Another added benefit: Service Insight can integrate directly with a business' existing communications platform for maximum value. As a cloud-based solution it ensures seamless and secure performance for multi-location businesses as well.
Data Sharing
With Service Insight, all team members have a unified overview of each individual customer experience. Customers will be able to receive consistent service from knowledgeable agents regardless of who they are communicating with. This is critical for customer journey mapping.
Web-based Agent Desktop
Service Insight's web-based agent desktop allows for easy platform access, providing a better experience for both end users and IT administrators. Service Insight is a great platform to use with remote teams.
Related: The Benefits Of Packaged Applications
Full-featured Auto Attendant & Unlimited Queues
Service Insight can also enable a better in-call experience, providing customers with a fully functioning auto attendant.
Advanced Management Tools
Supervisors will benefit from an advanced monitoring system, providing the necessary tools to supervise agents and call queues.
Related: Tips For A Successful Fourth Quarter 2020
Post-call Review
Supervisors will also benefit from a powerful post-call review feature, providing a wealth of helpful analytics about the customer experience.
Historical Data
In addition, Service Insight provides historical data to help teams understand customer trends over time. For example, Service Insight may indicate that large numbers of callers tend to hang up at a certain point in an IVR process - indicating that a change is needed.
Related: How To Have More Effective Video Meetings
Let Service Insight Transform CX
Service Insight is a powerful tool that teams can use to take control over the customer experience. With the help of Service Insight, it's possible to gain better visibility into how customers are interacting with your business and how you can better meet their needs.
